Design Center Consultant/Customer Relations

5 days ago

Centerville, United States Symphony Homes Full time

Job title: Design Center Consultant / Customer Relations

Department: Preconstruction

Reports to: Operations Manager


Job overview:

The Design Center Consultant is focused on assisting and guiding the client through the selection

process of a new home. Through a series of meetings, the consultant directs a sequential path based on

the different areas of the home – for example, the exterior, the kitchen, the bathrooms and so on. Once

all selections have been made the Design Consultant works with the Starts Manager to assemble all

building documents and will attend to the client’s questions, needs, and other communication through

the completion of the home.


This position is considered a full-time, salaried, office job and as such requires a minimum of 40 hours

per week on-premises at the Symphony Homes office. As a general rule, office hours are to be

maintained from 8:00 am to 5:00 pm allowing for a 1 hour lunch break. Based on company workloads,

working hours in excess of 50 hours per week, or more, may be required and are not considered

overtime.


Responsibilities:

· When notified by the Structural Manager, schedule the first design appointment and,

subsequently all remaining appointments with strong emphasis on maintaining the established

deadlines set forth in the New Construction Agreement

· Explain and guide the design process for the client – this includes beginning with an overview of

what to expect in each meeting and providing instruction on how to come prepared to maximize

the productivity during the design meetings

· Provide a strong, professional image through dress, demeanor, dialog, and creative ideas

· Reinforce the deadlines set forth in the NCA at the conclusion of each meeting

· As the client makes selections or inquiries, provide pricing by means of the Design Center

Addendum for the client’s review and approval. Unless otherwise established, pricing should be

provided with one week

· After the client’s selections are completed and pricing is provided, obtain client approval

through signing the Design Center Addendum and notifying the Starts Manager

· Provide the redlined cabinet drawings to the cabinet fabricator immediately upon the Design

Center Addendum approval. Establish a clear deadline for receipt of the revisions to correspond

with the Final Documents (below)

· Work with the Starts Manager through the assembly of the Final Documents to be presented to

the clients after all information and revisions have been made

· Obtain client approval through signing the Final Documents and notify the Starts Manager of

this approval whereupon the Start Pack will be assembled and distributed to Construction and

all other parties. Signed Final Cabinet Specs and Layout must be incorporated into the Final

Documents for the Start Pack to be considered complete

· Schedule the Ready to Start Meeting with the clients once construction has received the Start

Pack

· Utilizing the Ready to Start Meeting talking points, meet with and review the expectations

pertaining to the process of construction. Inform the client that all communication is to be

directed to the Design Consultant during the course of construction

· Once notified by the Construction Manager, schedule the Electrical Walkthrough with the clients

and the Project Manager

· Attend the Electrical Walkthrough with the clients and the Project Manager to note changes

discussed, assist in clarifying details in the Final Documents pertinent to this stage of

construction, provide pricing and obtain approval for any changes and prices chosen by the

client

· Scan, copy, and upload redlines, Change Orders or other pertinent documents to the designated

online folders

· Schedule the Customer Service Orientation (does not require attendance)

· Supplementary responsibilities as assigned based on circumstantial needs


Qualifications, ongoing training and other job requirements:

· Continuously augment product knowledge through both formal and informal opportunities to

receive training and updated information

· Strong understanding of general kitchen design both in function/assembly and aesthetics

· Learn and follow Symphony Homes Core Values and Mission Statement

· Follow the Symphony Homes Etiquette of Communication and Standards of Dress


Dimensions for use in performance reviews:

· Customer Service Orientation

· Technical Knowledge

· Oral and Written Communication

· Follow Up

· Attention to Detail

· Adaptability

· Initiative

· Judgment / Decisiveness

  • Design Center Consultant/Customer Relations

    5 days ago

    Centerville, United States Symphony Homes Full time

    Job title: Design Center Consultant / Customer RelationsDepartment: PreconstructionReports to: Operations ManagerJob overview:The Design Center Consultant is focused on assisting and guiding the client through the selectionprocess of a new home. Through a series of meetings, the consultant directs a sequential path based onthe different areas of the home –...

  • Design Center Consultant/Customer Relations Specialist

    3 days ago

    Centerville, Utah, United States Symphony Homes Full time

    Job Title: Design Center Consultant/Customer Relations Specialist**Job Summary:**We are seeking a highly skilled Design Center Consultant/Customer Relations Specialist to join our team at Symphony Homes. As a key member of our preconstruction department, you will play a crucial role in guiding clients through the home selection process, ensuring a seamless...

  • Sales Design Consultant

    2 weeks ago

    CENTERVILLE, United States The Tile Shop Full time

    Job Description Proactively greet customers professionallyDevelop lasting customer relationships by treating customers with courtesyConduct follow-up customer communicationSell tile and related products to exceed customer expectationsUnderstand installation and use of all products to educate customersUnderstand and track established individual sales...

  • Sales & Design Consultant

    7 days ago

    Centerville, United States The Tile Shop Full time

    Job Description Proactively greet customers professionallyDevelop lasting customer relationships by treating customers with courtesyConduct follow-up customer communicationSell tile and related products to exceed customer expectationsUnderstand installation and use of all products to educate customersUnderstand and track established individual sales...

  • Customer Relations Outfitter

    3 months ago

    Centerville, United States Bass Pro Shops Full time

    POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. ESSENTIAL FUNCTIONS: Secures all firearms brought into the store with trigger locks. ...

  • Commercial Landscape Project Estimator and Designer

    3 months ago

    Centerville, United States DreamScapes Landscaping & Design, Inc. Full time

    Job DescriptionJob DescriptionJob DescriptionPosition Requirements:· 3+ years of experience estimating landscape or building construction· Degree in Landscape Architecture, Construction Management, Mathematics, or related field· Ability to assess grades, read plans, communicate with clients, and problem solve· Ability to manage the high stress of tight...

  • Commercial Landscape Project Estimator and Designer

    3 months ago

    Centerville, United States DreamScapes Landscaping & Design, Inc. Full time

    Job DescriptionJob DescriptionJob DescriptionPosition Requirements:· 3+ years of experience estimating landscape or building construction· Degree in Landscape Architecture, Construction Management, Mathematics, or related field· Ability to assess grades, read plans, communicate with clients, and problem solve· Ability to manage the high stress of tight...

  • Customer Relations Specialist

    2 months ago

    Centerville, United States Bug House Pest Control Full time

    Overview: Are you looking to join a team of dedicated and friendly professionals? As part of the Bug House Pest Control team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader. We need your Next-Level Service Mindset at Bug House! As part of the...

  • Mechanical Design Engineer

    4 weeks ago

    Centerville, United States Strom Minnesota Full time

    JOB TITLE: MECHANICAL DESIGN ENGINEER Job Description: Company is a leading designer and manufacturer of patented systems and tools for hydrostatic testing, end forming, tube expansion, and high-pressure accessories with pressure capabilities up to 60,000 psi (4,140 bar). Our expertise is understanding your application requirements and recommending the...

  • Financial Solutions Consultant

    2 weeks ago

    Centerville, Utah, United States Bank of America Full time

    Financial Solutions ConsultantJob Overview:At Bank of America, we are dedicated to enhancing the financial well-being of our clients through impactful interactions and sustainable growth strategies. As a member of our team, you will play a vital role in assisting clients in reaching their financial aspirations while fostering a culture of diversity and...

  • Collision Estimator

    4 days ago

    Centerville, Ohio, United States Caliber Collision Centers Full time

    About the Role:Caliber Collision Centers is seeking a skilled Collision Estimator to join our team. As a Collision Estimator, you will be responsible for performing all-purpose duties, which may include:Writing estimatesConducting process reviewsChecking in customer vehiclesCompleting final customer paperwork prior to vehicle deliveryFinalizing total loss...

  • Playground Cashier and Customer Support

    2 weeks ago

    Centerville, Utah, United States Coconut Cove Play Full time

    Part-Time Guest Services AssociateJoin our vibrant team at Coconut Cove, where we create a joyful atmosphere for families and children. We are seeking enthusiastic individuals to engage with guests and ensure a memorable experience in our indoor play center.Job OverviewCoconut Cove is a premier indoor entertainment venue designed for children aged 0 to 12....

  • Part-Time Customer Service and Play Facilitator

    1 week ago

    Centerville, Utah, United States Coconut Cove Play Full time

    Part-Time Customer Service and Play FacilitatorCoconut Cove Play is an engaging indoor entertainment center designed for children aged 0 to 12. We provide a vibrant and interactive soft-play environment where children can enjoy various activities while parents relax. Our facility is perfect for family gatherings, special occasions, or simply a fun...

  • Customer Support Services Team Supervisor

    2 weeks ago

    Centerville, Iowa, United States Alliant Energy Full time

    Join Alliant EnergyAt Alliant Energy, we are dedicated to serving our customers and enhancing community strength. Our mission is to navigate the current energy landscape while preparing for future challenges. When our team members express "I am energy", it reflects their commitment to our mission, especially during critical times. We prioritize the...

  • Automotive Parts Consultant

    2 weeks ago

    Centerville, Iowa, United States Sinclair Tractor Full time

    NAPA Parts Specialist (Delivery Driver/Parts Utility)At Sinclair Tractor, we take pride in being the leading provider in Southeast Iowa for agricultural machinery, precision farming, agronomic decision support, NAPA parts, and technology solutions. With multiple dealerships and parts locations, we are on the lookout for dedicated and skilled individuals to...

  • Advanced Practice Registered Nurse

    5 days ago

    Centerville, Pennsylvania, United States Albany Medical Center Full time

    Job SummaryAlbany Medical Center is seeking a highly skilled Nurse Practitioner to join our team in the Anesthesiology Department. As a key member of our interdisciplinary team, you will be responsible for providing high-quality patient care, managing acute pain services, and collaborating with healthcare providers to ensure seamless patient care.Key...

  • Building Material Sales Coordinator

    1 month ago

    Centerville, United States Gillman Home Center Full time

    Job DescriptionJob DescriptionThe Sales Coordinator will assist the Outside Sales Representative and help customers and contractors with any project needs. This position will report to our Centerville, IN store location.Essential Functions:Provide excellent service to customers.Treat all team members, vendors, and customers with courtesy and respect.Greet...

  • Customer Experience Coordinator

    2 weeks ago

    Centerville, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Store Sales Consultant

    1 week ago

    Centerville, Georgia, United States Hibbet Sports Full time

    Join Our Team as a Sales Associate at Hibbet SportsDeliver outstanding customer service by guiding customers in selecting the right productsPossess comprehensive knowledge of all merchandise categories available in the storeFollow company policies and operational standards diligentlyWe are looking for a dedicated Sales Associate to become a part of our team...

  • Sales Support Specialist for Building Materials

    1 week ago

    Centerville, Indiana, United States Gillman Home Center Full time

    Job OverviewThe Sales Support Specialist will provide assistance to the Outside Sales Representative and support customers and contractors with their project requirements.Key Responsibilities:Deliver exceptional service to all customers.Engage with team members, vendors, and customers with professionalism and respect.Welcome and assist customers in a...