Hotel Manager

Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York

Job Overview

The Hotel Manager for Faena New York, will function as the day-to-day operations leader of the hotel, ensuring the seamless integration of the luxury guest experience with high-end dining, nightlife, and entertainment offerings. The goal will be to create unforgettable experiences for our guests, drive revenue growth, and uphold the Faena brand reputation for excellence.

The role requires a deep understanding of hotel operations with a flair for luxury food and beverage, entertainment, and nightlife. The ideal candidate is someone who thrives in a dynamic, high-end environment and has a passion for delivering top-tier experiences while maintaining operational excellence.

Duties and Responsibilities

• Oversees all aspects of operations, with direct oversight of Food and Beverage, Nightlife, and Entertainment, ensuring the highest levels of luxury service. The role requires a highly visible presence in the hotel, especially during afternoons and evenings from Tuesdays through Saturdays and provides coverage in the absence of the General Manager.
• Responsible for the success of the hotel’s signature restaurant, which features a Celebrity Chef, a high-end lounge, live music, DJs, dancing, a VIP private nightclub, an Omakase experience, private dining, and events. Works closely with management teams to ensure smooth operations, high guest satisfaction, and consistent quality of service.
• Curates and manages the hotel’s nightlife and entertainment offerings, including private events, DJs, live performances, and themed nights. Ensures that all food and beverage, nightlife, and entertainment offerings align with the hotel’s luxury brand identity and standards.
• Sets goals and expectations for a unique and elevated atmosphere across nightlife venues that attracts discerning guests and enhances the hotel’s brand reputation. Ensures that all guest touchpoints, particularly related to food and beverage, nightlife, and entertainment, are of the highest standard, maintaining the hotel’s brand reputation for luxury and service excellence.
• Builds relationships with top entertainment partners, entertainers, and event producers to bring exclusive and high-end experiences to the hotel. Collaborates with the sales and marketing teams to create promotional campaigns that attract both local and international clients. Coordinating with the team to promote nightlife events, ensuring they align with the hotel’s brand and target luxury clientele.
• Develops and implements innovative food and beverage concepts that align with market trends and the hotel’s luxury positioning. Ensures that all food safety and hygiene standards are met and exceed regulatory requirements.
• Manages financial performance by forecasting, controlling hotel budgets, operational costs, and optimize revenue across all departments. Develops and implement strategies to boost revenue in food and beverage, entertainment, and all other hotel departments, maintaining profitability without compromising on quality.
• Analyzes revenue reports to identify opportunities for optimizing pricing, menu design, and promotional events.
• Responsible for establishing and maintaining hotel food and beverage standards in order to achieve and maintain a Forbes Five Star status.
• Personalizes guest experiences by anticipating and responding to their needs and preferences, particularly in dining, nightlife, and special events. Provides day-to-day leadership and direction to the food and beverage department heads to maximize financial returns, drive employee development, create and maintain a unique guest experience, ensure brand standards are met, and increase awareness of the hotel’s offerings.
• Monitors and solicits guest feedback and proactively addresses concerns to enhance overall guest satisfaction.
• Ensures hotel policies are administered fairly and consistently. Works with Human Resources guidelines and supports Human Resources directives.
• Oversees the adherence to all health and safety, and environmental regulations in food and beverage outlets, nightlife areas, and guest rooms. Handles VIP guests with utmost care, ensuring they receive personalized service in every aspect of their stay.
• Leads and motivates a diverse team while modeling desired service behaviors in all interactions with guests and employees. Ensures regular, on-going communications across teams, providing training to guarantee exceptional service in all areas, especially in food and beverage, nightlife, and guest services. Daily communication and coordination with key department heads, fostering a positive, collaborative, and high-performing work culture that emphasizes, quality, guest satisfaction and continuous improvement.
• Stays informed about industry trends and innovations to keep the hotel’s offerings fresh and appealing to a discerning guest. Ensures the hotel consistently meets luxury standards in cleanliness, safety, and guest comfort. Works closely with security staff to address guest emergency or safety concerns promptly and effectively, prioritizing the satisfaction and well-being of both guests and employees.
• Knowledge of overall hotel operations, general business systems, and relevant hotel programs

Qualifications Desired

• Bachelor’s degree in Hospitality Management, Business Administration, or related field with advanced qualifications in food and beverage or entertainment management
• A minimum of 7 years of experience in hotel management, with a significant background in Food and Beverage, Nightlife and Entertainment
• Experience managing luxury hotel operations at the executive level, with a focus on high-end service standards and creating bespoke guest experiences
• Proven track record in managing successful food and beverage operations and events, with a strong understanding of revenue generation and cost control
• Experience in managing large teams across multiple departments, with a focus on training, motivation, and performance improvement

Skills

• Strong leadership and team management abilities
• Exceptional customer service and interpersonal skills, with the ability to engage VIPs and high-net-worth individuals
• Excellent organizational, problem-solving and multitasking skills
• Deep knowledge of food and beverage trends, nightlife concepts, and luxury entertainment offerings
• Strong financial acumen and experience managing budgets, forecasting, and financial reporting
• A passion for hospitality and creating memorable, high-quality experiences
• A deep understanding of luxury brand standards and an ability to elevate service and experiences to meet those expectations
• Ability to adapt to changing environments and respond to guest feedback in real-time
• Strong networking skills, with the ability to build relationships with external partners in entertainment, nightlife and food sectors