Business Insights Analyst: Loan Servicing

4 days ago


Chicago, United States Renovo Financial Full time

Position: Business Insights Analyst: Loan Servicing


Who We Are:


Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.


Position Summary:

Renovo’s Business Insights Analyst will be responsible for rigorous data capture and analysis, reporting, collaboration on business strategy, and process improvement. This position requires a inquisitive and highly collaborative individual who will thrive in a fast-paced environment and communicate effectively with a variety of different stakeholders. A top performer in this role will be highly organized, communicative and work intensely to provide actionable insights and reporting to senior leadership. A high level of data sourcing, analytical skills, and verbal/written communication skills is required for success. This position is eligible for overtime. The Business Insights Analyst will report to Renovo’s Chief Servicing Officer.

Responsibilities:

Extract, clean, and organize data from multiple sources including the company’s mortgage servicing platform, loan origination system, and financial records

Maintain and ensure the accuracy of large datasets related to loan performance, servicing activities, and portfolio trends

Develop reporting and dashboards monitoring key performance indicators and present these regularly to senior management

Perform detailed analyses of loan portfolios, payment trends, delinquencies, defaults, and customer behavior

Provide insights to management to improve servicing efficiency, reduce risks, and enhance customer service scores

Identify trends related to default risks, early-stage delinquencies, and other performance trends

Ad-hoc reporting, research, and projects as directed by management

Ideal Candidate:

The ideal candidate for this role will have:

Bachelor’s degree in data science, statistics, finance, or economics

2-4 years of experience in data analysis, preferably within the mortgage, banking, or financial services industry Capable of synthesizing information from many data sources to conduct analysis and articulate a concise recommendation

Exemplary written and verbal communication skills

Ability to manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader

Advanced proficiency with Microsoft Excel, PowerPoint, and Vizio. Power BI preferred

Salesforce experience preferred

Behavioral Characteristics:

Ethical Conduct: Uphold the highest standards of ethical conduct and professionalism.

Self-Motivated: You take on tasks without waiting to be told what to do

Positive Attitude: You approach situations with a proactive and positive attitude

Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment.

Team Player: You believe that to be successful you need to leverage and trust your team. You lead by example.

Openminded: Always seeks to find and develop creative solutions.



Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.


Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.



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