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Customer Service Specialist

3 months ago

Avon Lake, United States Reworld Waste Full time

The Customer Service Representative II (CSR) is responsible for supporting Reworld’s customers and various service offerings. This includes assisting clients with waste profiling, answering customer inquiries, resolving customer concerns, coordinating transportation and other related services in a safe and compliant manner. The CSR is responsible for interacting with various internal departments and operations to facilitate services.

  • Demonstrates working knowledge of regulations including RCRA, DOT, OSHA, and other regulations related to the waste industry
  • Perform job functions with limited supervision including waste profiling and coordination of transportation and other services
  • Successfully manage data entry with a high level of accuracy
  • Demonstrate an ability to resolve most customer questions and concerns without escalating issues to managers or others for resolution
  • Respond to calls and emails from customers to address questions and facilitate services
  • Consult with customers to determine their needs and the best available service options
  • Answer customer questions and respond to inquiries or requests for documentation
  • Manage customer pricing and monitor historical pricing for accuracy
  • Perform data entry to maintain company databases with a high level of accuracy
  • Provide technical support to customers using the Reworld’s Customer Portal
  • Work with the Sales Team to support the onboarding of new customers and to grow business with existing accounts
  • Assist customers with waste profiling and shipments
  • Resolve customer concerns related to invoices, waste shipments and other general business activities
  • Review and ensure customer pick up requests are complete and accurate
  • Interact with scheduling and transportation teams to ensure customer requests are being fulfilled
  • Consult with customers to resolve waste discrepancies
  • Provide customer reports as needed
  • Assist co-workers by helping to cover workloads during absences
  • Review and approve vendor invoices as needed
  • Prepare quotes and proposals as needed
  • Maintain all regulatory related training
  • Other duties as assigned


Qualifications:

  • Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required
  • Experience in the waste industry is preferred
  • Proficient in Microsoft Office Suite
  • High attention to detail
  • Strong organizational and record keeping skills
  • Excellent communication skills
  • Ability to maintain customer and company confidentiality
  • Ability to pass pre-employment background checks and drug screening


Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.