Junior System Administrator

2 weeks ago

Basking Ridge, United States Source One Technical Solutions Full time

Source One Technical Solutions is seeking a Junior System Administrator (End User Support Technician) with 1-2 years of IT Support or related experience, and excellent technical knowledge of PC and Mac hardware platforms for an exciting consulting opportunity with a global pharmaceutical company.


No sponsorships or C2C


Job Title: Junior System Administrator (End User Support Technician) (Contractor)

The contract duration is initially 6-12 months, with a likely extension

40 hours/week, Mon-Fri

Job Location in Basking Ridge, NJ: Candidate should be local and able to come into the office 5 times per week.

Hourly Rate: $30.00 per hour/W2


Job Duties:


  • Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within defined service level agreements for headquarters-based users.
  • Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
  • Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
  • Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
  • Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
  • Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC’s in voicemail system and configure phones.
  • Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.


Required Skills:


  • Maximum 1-2 years IT Support or related experience.
  • Excellent technical knowledge of PC and Mac hardware platforms
  • Outstanding customer service skills
  • Ability to develop technical documentation
  • Ability to work with various customers and partners effectively.
  • Ability to effectively troubleshoot various software issues effectively.
  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong knowledge of Microsoft Windows 10 and Office 365
  • Laptop hardware and phone support
  • General networking knowledge


Education:


Bachelor’s degree, technical trade program, or equivalent work experience (2 years)


Additional Experience and Certifications:


  • Industry related certification required (A+, Microsoft, Apple, HDI)
  • Experience in Microsoft Windows and Office use and troubleshooting
  • Support AND (IT OR desktop) AND (MAC OR Apple) AND PC AND (365 OR Microsoft) AND (certified OR certification)

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