Brand Engagement Coordinator

3 weeks ago

Boston, United States Applicantz Full time

This is a 100% onsite role. Mon-Fri work from Boston office (zip code 02201)


Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.


You will be joining the Events and Experiences team as a Brand Engagement Coordinator You will support the Gallery and Executive Briefing team by leading onsite tours and providing administrative support for the tour and ambassador programs. The tour program is an exclusive experience for customers and partners to learn about client's Design and Make Platform, through innovative works by our customers, research, and resident teams.


Minimum Qualifications

  • 3+ years public speaking experience
  • BA/BS or equivalent professional experience
  • Familiarity with Microsoft Office and Salesforce
  • Familiarity with collaboration technology (i.e. Teams, Slack and Zoom)
  • Previous experience in customer-facing roles
  • Customer-oriented
  • Exceptional communication and presentation skills
  • Collaborative approach with a focus on high-quality results and best practice sharing
  • Proactively recognizes needs, anticipates issues, and solves problems
  • Strong organizational skills with an adaptable approach to work


Your Impact

  • Deliver outstanding and inspiring tour program experiences to highlight and champion the client's Design and Make Platform category
  • Build and nurture a dynamic community of tour ambassadors to support Technology
  • Lead customer and strategic stakeholder tour experiences
  • Manage local tour requests and scheduling with the potential to support global tour programming across the client's Technology Centers
  • Monitor, review and evaluate tour inquiries with the Executive Briefing team, Research team, and other key stakeholders
  • Provide administrative support for the entire customer tour journey – from scheduling tours to deploying surveys
  • Internal Stakeholder Relationship Management
  • Participate in pre- and post- executive briefing meetings to understand the goals of the customer visit and document feedback from account managers
  • Build and cultivate relationships with Residency, Research, Facilities, and other teams
  • Tour and Ambassador Program Administration
  • Oversee the day-to-day operations for tour and employee ambassador programs at the Technology Center, Boston including, scheduling, communications, and tour ambassador onboarding and training
  • Communicate with and assign employee ambassadors to tours
  • Cultivate relationships with locally based employees grow the tour ambassador program
  • Provide administrative support, as needed, for the tour and ambassador programs at other locations (scheduling tours, orientation, trainings, etc.)
  • Assist with global exhibit program (i.e. shipping, coordinating with facilities team, handling insurance, exhibit documentation and maintenance)
  • Troubleshoot exhibit-related physical or technical problems and resolve them in a
  • timely
  • Coordinate with the Executive Briefing and Research teams to identify and invite experts to support tour and account manager objectives
  • Partner with other teams to enhance and market brand-related events Technology Center, Boston.


The Ideal Candidate

  • Is curious and brings enthusiasm and accuracy to storytelling
  • Is passionate about learning how things are made and designed
  • Engages easily and professionally with executives, colleagues, and support staff
  • Enjoys handling day-to-day tasks as they arise
  • Thrives in providing best-in-class customer service experiences


Preferred Qualifications

  • Is skilled at building and cultivating community
  • Prior experience in conducting tours or trainings
  • Proven-track record of fostering a sense of belonging on and between teams
  • Experience in team coordination, program management and/or event planning
  • Ability to speak to different groups with different levels of understand on a topic
  • Experience working in hospitality, retail or giving product demonstrations

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