Community Manager

2 weeks ago

Vancouver, United States IDM Companies Full time

Community Manager at Club at the Park and Parkside Lofts


Overview:


The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the community's overall performance – both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.


Duties/Responsibilities


  • Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
  • Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
  • Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
  • Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
  • Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
  • Demonstrate positive conflict resolution, being respectful and professional at all times.
  • Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses.
  • Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
  • Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
  • Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
  • Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
  • Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
  • Comply with all company policy, while demonstrating IDM’s Core Values.


Skills/Abilities:


  • 3-5 years relevant property management experience required, preferably conventional.
  • Excellent interpersonal, motivational, time management, and leadership skills.
  • Team player, willing to go the extra mile to provide concierge-level customer service.
  • Effective communicator, both written and verbal.
  • Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder.
  • Well-versed in property management software and technologically savvy.
  • Understanding of preventative and ongoing property maintenance.

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