Cloud Support Engineer

6 months ago

Irvine, United States Trusted Tech Team Full time

Who we are:

Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.


Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, Trusted Tech Team has transformed the software licensing experience, giving IT professionals complete confidence in the success of their business.


Featured on Forbes, CIO Review, Spiceworks, and other publications, we have become one of the fastest-growing companies in the U.S., Canada, and the UK.



Overview:

Trusted Tech Team is seeking a knowledgeable Cloud Support Engineer to join our rapidly growing team. The CSE is responsible for engaging, troubleshooting, and assisting customers on technical matters related to their monthly cloud service subscription. They will also track and monitor all support cases to ensure timely resolutions.



Responsibilities:

• Engage with customers on technical break-fix issues related to their cloud service subscriptions.

• Troubleshoots Microsoft 365 products and cloud services and provides guidance according to Microsoft best practices.

• Tracks and monitors support cases to ensure timely resolution and follow-up.

• Escalates critical client issues to the appropriate management and engineering expertise level.

• Escalate and manage issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.

• Identify opportunities for growth within customers and relay to the Account Manager.



Required Skills & Qualifications (must-haves):

• High school diploma or GED required (bachelor’s degree preferred).

• 2-3 years of demonstrable experience working with the Microsoft 365 Suite (Entra ID/Azure Active Directory, Exchange Online, InTune, Defender, etc.).

• At least 2 years of demonstrable experience working with the PowerApps suite (Power BI, Power Automate, etc.).

• Microsoft Certification(s) Required: MS-102 (Microsoft 365 Administrator) OR AZ-104 (Microsoft Azure Administrator) - must possess one or both certs to be eligible for consideration.

• Knowledge of Azure services and non-cloud products such as Azure AD Connect and Windows Server is preferred but not required.

• Knowledge of Microsoft 365 Admin Center, Exchange, Azure AD, Teams, Defender, and other Microsoft cloud products.

• Experience supporting multiple, simultaneous engagements both internally and externally.

• Licensing knowledge and Microsoft certifications are a plus.



Preferred Skills & Qualifications (nice-to-haves):

• Creative problem-solving abilities.

• Demonstrated ability to troubleshoot and identify cloud infrastructure issues. 5+ years of experience supporting Microsoft Cloud platforms in a client-facing capacity.

• Process-driven thinking and excellent customer service and multitasking skills.

• Able to research complex topics and relay information to business and technical stakeholders leveraging Microsoft and internal documentation.

• High EQ and ability to maintain a professional demeanor with clients.



Working Environment:

• On-site/in-office: Monday - Thursday (with the option to WFH on Fridays)

• Office operating hours: 6:00 am to 4:00 pm

• CSE shift schedules: 6:00 am to 3:00 pm OR 7:00 am to 4:00 pm



Benefits:

  • 100% HMO Healthcare Coverage
  • Vision and Dental Insurance
  • 401(k) plan with a 4% match by TTT
  • Employee Assistance Program (EAP)
  • PTO+ sick pay + paid holidays
  • Paid Parental Leave
  • Estimated salary range: $90K - $100K (*DOE + certifications)





*Trusted Tech Team is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*

  • Cloud Support Engineer

    18 hours ago

    Irvine, United States Trusted Tech Team Full time

    Who we are:Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions...

  • Cloud Support Engineer

    3 weeks ago

    Irvine, CA, United States Trusted Tech Team Full time

    Who we are:Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions...

  • Cloud Engineer

    1 month ago

    Irvine, United States Insight Global Full time

    Required Skills & Experience:7+ years of experience cloud-native architecture and design, with a strong background in cloud environments such as AWS, Google Cloud, or Azure.Extensive experience with Kubernetes with a deep understanding of Kubernetes principles, custom resource definitions, and the broader Kubernetes ecosystem.Experience with Terraform...

  • AWS Cloud Solutions Engineer

    4 weeks ago

    Irvine, California, United States United Software Group Full time

    We are seeking an experienced AWS Cloud Solutions Engineer to join United Software Group at Irvine CAThe ideal candidate will be responsible for designing, implementing, and maintaining scalable and secure AWS-based cloud solutions that meet our clients’ business needs.The candidate should have a strong understanding of AWS services, infrastructure as...

  • Cloud Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Trusted Tech Team Full time

    About the Role:Trusted Tech Team is seeking a skilled Cloud Support Engineer to join our rapidly growing team. The ideal candidate will be responsible for providing technical support and assistance to customers on cloud-related matters, ensuring timely resolutions and excellent customer service.Key Responsibilities:Technical Support: Engage with customers on...

  • Senior Cloud Engineer

    1 month ago

    Irvine, United States Insight Global Full time

    One of Insight Global’s clients is seeking a highly experienced Sr. Cloud Engineer to join their team. This is a 3-month contract-to-hire opportunity and will be hybrid, 4 days onsite in either Irvine, CA or Henderson, NV. Opportunity for fully remote for an allstar candidate. The pay range for this role is $65/hr-$75/hr and salary upon conversion is...

  • Cloud Engineer

    1 day ago

    Irvine, United States Willow Laboratories Full time

    Job Summary:Willow Laboratories, Inc. is a medical technology innovator, guided by a mission to improve lives by making the impossible possible through innovation. We are looking for Cloud Software Engineers to help us create novel life-changing digital health solutions for our users. Our software engineers are comfortable dealing with specifications and...

  • Cloud Engineer

    3 weeks ago

    Irvine, United States Willow Laboratories Full time

    Job Summary:Willow Laboratories, Inc. is a medical technology innovator, guided by a mission to improve lives by making the impossible possible through innovation. We are looking for Cloud Software Engineers to help us create novel life-changing digital health solutions for our users. Our software engineers are comfortable dealing with specifications and...

  • Cloud Engineer

    3 weeks ago

    Irvine, United States Willow Laboratories Full time

    Job Summary:Willow Laboratories, Inc. is a medical technology innovator, guided by a mission to improve lives by making the impossible possible through innovation. We are looking for Cloud Software Engineers to help us create novel life-changing digital health solutions for our users. Our software engineers are comfortable dealing with specifications and...

  • Cloud Engineer with Microservices Expertise

    3 hours ago

    Irvine, California, United States TEKsystems Full time

    **Job Description**We are seeking a highly skilled Cloud Engineer to join our team at TEKsystems. In this role, you will have the opportunity to work on a wide range of projects, leveraging your expertise in cloud-based technologies.As a Cloud Engineer, you will be responsible for designing, building, and deploying microservices-based applications on Azure...

  • Senior Cloud Software Engineer, Backend

    4 weeks ago

    Irvine, United States Ledgent Technology Full time

    This is a 100% on site position in Irvine, CADo you thrive in building robust, scalable backend systems for the cloud? Are you passionate about designing and implementing high-performance, secure applications? If so, then this Senior Cloud Software Engineer, Backend role might be perfect for you!In this role, you will be a key member of our engineering team,...

  • Cloud Engineer

    3 weeks ago

    Irvine, CA, United States Insight Global Full time

    Required Skills & Experience:7+ years of experience cloud-native architecture and design, with a strong background in cloud environments such as AWS, Google Cloud, or Azure.Extensive experience with Kubernetes with a deep understanding of Kubernetes principles, custom resource definitions, and the broader Kubernetes ecosystem.Experience with Terraform...

  • Senior Software Engineer

    3 weeks ago

    Irvine, California, United States Civica Law Group, APC Full time

    We are seeking a highly skilled Senior Software Engineer with expertise in Cloud Computing to join our team at {company}.As a Cloud Computing Professional, you will be responsible for designing and implementing scalable and secure cloud-based systems.Design and implement cloud-based systems using cloud computing platforms.Ensure the scalability and security...

  • Sr Cloud Engineer

    1 week ago

    Irvine, United States Smart Energy Systems Inc Full time

    Job DescriptionJob DescriptionJob Description:SEW currently looking for a Cloud Engineer to work with the cloud computing, system administration, and database administration services for the enterprise and public facing fastest cloud.Responsibilities include:Management of all Public, Private and Hybrid / clouds / data centers / security and deployment...

  • Cloud Infrastructure Specialist

    1 month ago

    Irvine, California, United States Woongjin, INC. Full time

    Job OverviewWe are seeking a highly skilled Cloud VM Operator to join our team at Woongjin, INC. The ideal candidate will have a strong understanding of cloud infrastructure and be proficient in operating Linux systems.Key Responsibilities:Create and manage virtual machines (VMs) using cloud portals and YAML configurations.Perform resource changes, including...

  • Cloud Engineer

    3 weeks ago

    Irvine, CA, United States Willow Laboratories Full time

    Job Summary:Willow Laboratories, Inc. is a medical technology innovator, guided by a mission to improve lives by making the impossible possible through innovation. We are looking for Cloud Software Engineers to help us create novel life-changing digital health solutions for our users. Our software engineers are comfortable dealing with specifications and...

  • Cloud Infrastructure Specialist

    1 month ago

    Irvine, California, United States Woongjin, INC. Full time

    Job SummaryAt Woongjin, INC., we are seeking a highly skilled Cloud VM Operator- Bilingual to join our rapidly growing team. As a Cloud VM Operator- Bilingual, you will be responsible for creating and managing virtual machines, hosts, and resources in the cloud. Your strong understanding of cloud infrastructure and ability to operate AWS / Openstack IaaS...

  • Sr. Cloud Infrastructure Architect

    4 weeks ago

    Irvine, United States INSPYR Solutions Full time

    Sr. Cloud Infrastructure Architect (AWS) - Direct-Hire/FTE - Irvine, CA Title: Sr. Cloud Infrastructure Architect (AWS) Location: Irvine, CA Duration: Direct-Hire/FTE Compensation: $150-165K Annual Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. The Sr. Cloud Infrastructure Architect (AWS) is responsible for designing,...

  • Director Platform Cloud Engineering

    3 weeks ago

    Irvine, CA, United States Smart Energy Water Full time

    Director – Platform Cloud Engineering Full time Permanent Location – Irvine, CA About USSEW, with its innovative and industry-leading Global Energy & Water AI Cloud Platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to global energy, water, and gas providers. At SEW, the...

  • Sr. Cloud Infrastructure Architect

    4 weeks ago

    Irvine, United States INSPYR Solutions Full time

    Sr. Cloud Infrastructure Architect (AWS) - Direct-Hire/FTE - Irvine, CA Title: Sr. Cloud Infrastructure Architect (AWS)Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Location: Irvine, CADuration: Direct-Hire/FTECompensation: $150-165K Annual Work Requirements: US Citizen, GC Holders or Authorized to...