Engagement Manager

3 weeks ago

Redmond, United States KTek Resourcing Full time

Role Purpose and Scope:

The Engagement Service Delivery Lead will partner with the client decision-makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account


Main Responsibilities:

Strategic:

Bring in Industry best-in-class process knowledge and re-engineer the process towards making it self-serve and lean.

Ideate, transform, and re-structure existing and new programs from the delivery lens

Ability to modernize shared service design & deployment

Unlock business value & elevate from the administrative function of programs to making it a source of market differentiation by creating winning preposition

Responsible for defining, coordinating & executing the go-to-market strategy & programs both cloud and off-cloud solutions

Participate, create solutions, and design frame-works for prospective clients

Lead and represent HCL in RFI/RFPs and orals. Work with multiple teams to create propelling contract constructs for clients

Work with client business partners, business stakeholders, and M&A teams in various capacities such as

Incubating newly acquired or created products,

Create target operating model, bring in strategic perspective, participate as thought leaders for growth and value add to clients

Engage with leaders outside the scope for growth of the account


Delivery & Operations:

Direct a team of senior Track Leads, Project Managers, Delivery Leads, and Group managers of large-scale, complex global projects that involve multiple stakeholders

Hand’s-on day-to-day delivery management and engagement with multiple support units within the organization to effectively output

Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value

Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements

Effectively assess and resolve high-priority project risks

Ensure projects meet success parameters and ROI targets stated in the business case

Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward

Tap additional account growth opportunities through networking & client relationship management

Aim at maximizing economic value and securing future competitive advantage

Synthesize data into useful formats and bring actionable insights while straddling between details and higher-level implications of critical business issues

Be responsible for the MBR, QBR’s, YBR’s with multiple stakeholders and decision-makers

Effective transition, pre-bid, and RFP experience is a must for this role

Drive team towards transformed state and always look for opportunities to improve and run people independent process

P&L responsibility and account growth

Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement


Managing Acquisition/ Knowledge Transfer Projects:

Define project objectives, project scope, roles & responsibilities.

Outline requirements needed from sales and legal stakeholders to deliver projects on budget.

Prepare a detailed project plan to schedule key milestones, workstreams & activities.

Manage delivery, changes in project scope, schedule or budget, client relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.

Track projects and provide regular reports on their status to the project team and key stakeholders.

Identify and mitigate potential risks.


Billing and Receivables Management / Vendor Onboarding:

Project Management – efficiently manage the onboarding of multiple vendors throughout the lifecycle, while keeping stakeholders updated.

Communicate the onboarding process, timelines, and resource availability with internal business partners

Review new vendor pipeline with the customer and set timelines for onboarding

Build strong relationships with vendor partners, learning about their operational strengths, and limitations and pushing them to improve their service levels for our mutual clients.


Skills, Knowledge, and Abilities

Work experience in an established Service organization with a minimum of 20 years of experience working within the technology industry.

18-23 years of leadership role managing multiple delivery teams globally

Ability to work with multiple delivery teams spread geographically supporting regional markets

Graduation, MBA in Operations

Demonstrated opportunity & pipeline forecasting methodology experience

Proven experience of Digital Transformation implementation and working in complex IT environments

Prior experience in data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, and running and leading large-scale transformation initiatives at a functional and organizational level

Experience in detecting revenue recognition issues

Experience in solution design, responding to RFP/ RFI’s

Proven experience working in a high-volume contract administration department

Exposure to Digital tools, RPA, and other tools like ERP, and CRM with good exposure of Agile methodology

Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments

Teamwork and collaboration with internal and external stakeholders and getting to the logical conclusion of the task at hand are core expectations of the role

Excellent analytical skills and expert proficiency in MS Office, Workspace

Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic

global environment

Black/ Green Belt certification would be an added advantage

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