Technical Support

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Houston, United States Insight Global Full time

Must-haves

  • 1+ years of experience in a Technical Support role


  • Experience with Windows 7 & Windows 10


  • Experience with password resets


  • Experience with ticketing systems (submitting a ticket and claiming a ticket to work on)


Plusses

  • Bilingual Spanish


Day-to-Day

A school district in the Houston area is looking for a Technical Support Technician. This person would be responsible for acquiring any hardware that has been set aside for technical trouble, diagnose the issue, submit a ticket and either fix or bring to the administration building for the help desk team to troubleshoot. He or she will be working with Chromebooks, iPads, laptops, printers and more. This will require excellent communication skills with school staff and the technical team that supports the district as well.



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