Network Operations Center Engineer
3 weeks ago
Must haves:
5+ years of experience in a Network opertions Center environment as a Tier 2 or Tier 3 engineer
CCNA
Strong experience troubleshooting route/switch: layer 2/layer 3
Strong knowledge/experience working on Fortinet SD-WAN (not the same as Fortinet firewalls)
JOB DESCRIPTION:
The NOC Engineer III will be responsible for training the Network Operations Center and provide support as the escalation point internally 24/7 within the NOC employees to solve difficult, voice and/or data troubleshooting issues. He/She will act as the technical subject matter expert in projects involving the Operations Center. They will also maintain and update technical documents to ensure the Operations Center knowledgebase is current.
REQUIRED QUALIFICATIONS/REPONSIBLITIES:
Must demonstrate solid troubleshooting skills.
Available 24/7 as the escalation SME for all NOC employees on an on-call basis.
Must have clear verbal communications skills, and written communication skills.
Must have the ability to project manage and meet stringent deadlines.
Ability to multi-task efficiently and work independently and as a team while maintaining quality service.
Respond to customer requests and provide timely communication as defined by our customer’s policies.
Ability to learn and retain information in a fast-paced environment.
Manage and coordinating with 3rd party vendors/suppliers on handling escalated issues through to resolution.
Experience with creating/maintaining training documentation and conducting technical training.
Ability to direct and maintain the relationship with intra-departmental personnel.
Strong experience using, creating, and updating VISIO diagrams and other related network documentation.
Performing hardware and software upgrades, including developing and executing post verification procedures to ensure success.
Possess the ability to take on new, demanding challenges.
Demonstrate the ability to assume new levels of responsibility and deal with them effectively.
Perform on call support as needed.
Skilled at managing assigned tasks with no supervision.
Strong experience with hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, and/or voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily.
Assist the NOC Engineer II as required for analytical support in determining the root cause of network problems and implement action plans to resolve potential or active Network impacting issues.
Work with Network Planning, Product Management and Operations teams as the NOC representative to architectural decisions.
Perform any other duties assigned by NOC supervisor or manager.
Regarded as an expert in either the Data, Voice or Transport discipline:
Compensation:
75,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
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