Field Service

1 month ago


Fountain Valley, United States Prepress Supply, Inc. Full time
Full job description

Do you have outstanding technical and customer service skills, the ability to quickly analyze problems and provide accurate solutions? Do you have a strong technical electronics aptitude and the desire to continually grow and improve your skills? Are you prompt and dependable? Are you looking to join a creative, busy technical team?


ABOUT US

Prepress Supply is a nationally recognized, industry leading integrator and distributor of graphic large format ink jet printing , finishing equipment and consumables established in 1991. We represent many of the best brands in the business. Due to growth we are seeking dependable, responsible individuals meeting the following qualifications for Field Service & Support Technical Specialists.


PRIMARY POSITION RESPONSIBILITIES

  • Installation and de-installation of the equipment and software offered.
  • Accurately identify and provide solutions to equipment & system issues.
  • Provide professional field service & support to our customer base.
  • Technical training and support for our clients and internal staff.
  • Advise management and other departments regarding customer satisfaction.
  • Comply with the standard operational procedures of the organization.
  • Learn & understand the basics of color and how it relates to printing.
  • Participate in trade show set-up, tear-down, and demonstrations.


MINIMUM REQUIREMENTS

  • AA or BS Degree in electronics, computer sciences, engineering, or related.
  • 2+ years of related field service dealing with customer and product problems.
  • And / or 3+ years of wide / grand format printer operation / Production Management
  • Strong problem-solving skills.
  • Prompt time-managed background.
  • Knowledge of Adobe CS Software (Photoshop / Illustrator)
  • Strong computer skills. (Networking, MAC & PC OS.)
  • Ability to travel regionally on short notice.
  • Ability to lift 65 pounds a MUST.
  • Knowledge of large format printing workflow procedures a plus.
  • Commercial large format, or screen print background a plus.
  • Clean Driving Record.
  • Able to work long hours if needed, and occasional Saturdays when required.


TRAITS YOU'LL NEED TO HAVE FOR SUCCESS

  • Excellent communication, interpersonal, and customer service skills.
  • Professional appearance.
  • Organized self-starter.
  • Meticulous in work ethic.
  • Technologically sophisticated.
  • Authoritative / able to wear a lot of hats.
  • Calm under pressure with a sense of humor.


BENEFITS

  • Competitive salary- commensurate with experience
  • Multiple manufacturer certified training programs provided.
  • Comprehensive Medical / Dental / Vision Plan- employee selectable.
  • Paid time off (vacation, personal, holidays)
  • Car & Phone Allowance.



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