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Information Technology Support Specialist

2 months ago

Dedham, United States Planet Technology Full time

IT Support-20 hours/week


* Number of Users: 630 students, 220 faculty and staff

* Mac vs PC: predominantly a Mac shop

* Some days may be heavy help desk support, others might be inventory focused

* Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills

* Good customer service abilities, particularly in a customer-facing role

* Familiarity with AV systems would be helpful

* Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff

* Ability to quickly integrate with the existing IT team and adapt to our workflows

* Comfort with classroom technology setup and support/break fix (projectors, printers, etc.)

* Awareness of IT security and compliance standards in educational institutions


Must Haves:

* 1-3 years of experience

* Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills

* Good customer service abilities, particularly in a customer-facing role

* Prior education experience