HVAC Technical Support

1 week ago

Pine Brook, United States Fujitsu General America, Inc. Full time

The Opportunity:

Fujitsu General America, Inc. (FGAI) has been making the hottest places cool and the coolest places more comfortable for over 50 years now. We provide high quality heating and cooling solutions to meet just about any need, backed by the support of individuals like you FGAI has an in-house HVAC Technical Support opportunity in the growing HVAC industry. In this role, the incumbent will be responsible for assisting Fujitsu Reps, contractors and distributor Technical Service Advisors (TSAs) on job sites with troubleshooting FGAI systems, via the phone. You will also be responsible for assisting in FGAI’s Quality Control area with inspecting returned failed units when necessary. Although this position requires 90% phone troubleshooting, there may be times you will be asked to do local jobsite visits.



What You'll Do Every Day:

  • Interact with customers to explain issues, discuss repair or replacement options, and provide advice on efficient system operation via phone or email.
  • Utilize technical knowledge to diagnose and pinpoint problems and develop solutions
  • Update and maintain cases immediately in ticketing platform.
  • Travel when necessary to job sites in your local region, within the United States.
  • Complete various tasks required by management (i.e., setting up systems, assisting on job sites and in Quality Control).
  • Adhere to guidelines and federal regulations when installing or repairing HVAC systems.



The Ideal Candidate:

  • Excellent communication skills (verbal and written)
  • Proficiency in Microsoft Office applications
  • Understand and read a meter (volts, amps, ohms)
  • Self-motivated
  • Understand and read Refrigerant Pressure Temperature chart
  • Basic use of hand tools
  • Understanding the refrigerant cycle
  • Basic understanding of computers



Education and Experience:

  • Minimum 2 years’ experience as an HVAC technician (service, installing, commercial, residential product) required
  • Universal certification for handling refrigerants, which includes EPA certification required
  • Basic electrical knowledge with the ability to read schematics



Physical Requirements:

  • The physical demands of the job, including bending, sitting, lifting, and driving
  • Must be able to lift up to 50 lbs
  • Occasional travel within local region



What We Offer:

  • Work for a large successful global organization that is considered an innovative leader in HVAC
  • Casual Work Environment
  • Comprehensive health insurance plan, life, and disability insurance
  • 401(k) program with company match
  • Paid Time Off and Holidays
  • Salary commensurate with experience



FGAI is an equal opportunity employer to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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