Call Center Representative

1 month ago

Brooklyn Park, United States Premier Disability Services, LLC Full time

Premier Disability Services is looking for Case Transition Specialists to join our growing Minneapolis, MN-based team This is an entry-level role that will allow you to learn best practices and become familiar with effective communication practices.

About the Role: Receives, reviews, and records all SSA awards/payments in appropriate client files. Communicate with all customer accounts receivables regarding all collections and/or award questions (including but not limited to; clients, payment centers, SSA, and vendors).

Responsibilities:

  • Receive and process awards.
  • Notate client records.
  • Make multiple follow-up calls to processing centers.
  • The ability to manage your workflow and productivity in the workplace without reliance
  • on a supervisor.
  • Identify areas of learning needed to better manage client cases including SSA processes, documentation, interpretation, and application use (PCMS, Microsoft Office suite, Google Suite etc…)
  • Work with others in the Hearing Department, Pre-Hearing Departments, and in the organization as needed
  • Respond to phone calls as needed to answer questions for clients and on the client’s behalf
  • Ensure appropriate staff are aware of all situations which may involve administrative errors
  • Complete special projects and other assigned tasks
  • Possess excellent communication skills both verbal and written.

Qualifications:

  • Previous experience in a direct customer contact position is preferred.
  • Customer service orientation; energetic and outgoing personality.
  • Excellent written and verbal communication skills; Ability to communicate professionally, effectively, and with empathy in potentially difficult circumstances.
  • Multitasking skills and a detail-oriented focus are required.
  • Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus but not required.

About Premier

Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance in their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team


About Internet Brands:


Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.


Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

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