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Department Manager

2 months ago

Dallas, United States Prada Group Full time

Position: Department Manager


Department/Function: Retail / Retail Operations


Reports to: Store Manager / General Manager / Store Director


Job Summary/Purpose:

The Department Manager is responsible for meeting department goals, driving the department business in partnership with the General/Store Manager to guarantee the achievement of the quantitative and qualitative objectives set for his/her department and for the store.

She/he is also responsible for floor coverage, merchandising and marketing of the product in the department/store, and assistance in upholding policies, practices and procedures of general store activities.


The Department Manager leads, coaches and develops his/her team by being a role model in the store and in the luxury market.


Duties and Responsibilities:

  • Manage sales and ensure all clients receive the highest degree of sophistication and superior service, in order to foster the development of loyal clients.
  • Meet department’s sales plan and achieve store goals set by the Company.
  • Promote and educate his/her team and the client on brand identity and Prada DNA.
  • Confidently overcome client’s objections and provide guidance to the Sales Associates on how to successfully close the sale.
  • Foster a strong private appointment culture.
  • Demonstrate superior knowledge in product categories; train, develop, and educate selling teams in the categories under his/her responsibilities, in partnership and collaboration with the General Manager, to make sure that the team has exceptional product knowledge to deliver elevated client experience.
  • Uphold policies, practices and procedures of general store activities and execute them in a timely manner in order to protect the client experience, as well as the company assets.
  • Communicate relevant information to general managers, buyers, regional director and store teams.
  • In collaboration with the General/Store Manager, to provide Retail Merchandisers with prompt and accurate feedback on any request of products related to his/her category,
  • Leverage inventory with visual planners for product displays and animations to further support category performance.
  • Ensure the department image and product care are in line with corporate standards and that the staff is aware of this standard.
  • Handle and rectify clients’ complaints, with the support of General Manager.
  • Participate in and lead department meetings, store meetings and all product presentations for his/her Product categories.
  • Participate in the inventory process.
  • Collaborate with other colleagues and management in a professional manner to achieve business objectives.
  • Communicate any pertinent information gathered from client to upper management
  • Constantly keep up-to-date regarding fashion trends; know and monitor competition.


Qualifications and Skills:

Strong business acumen and analytical skills

Comprehensive knowledge of the Luxury Fashion Industry and its trends

Superior customer service skills

Excellent communication and interpersonal skills

Strong attention to detail and organizational skills

Business awareness

Leadership and coaching skills

Relationship building

Dependability

Flexibility in schedule and working hours