Customer Service Specialist

1 month ago


Addison, United States Hunter Hamilton Full time

We have multiple openings for Healthcare Compliance Representatives to join our growing team If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you


This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all University programs.


Schedule: Mon-Fri 8am-5pm CST schedule


Pay: The starting pay range will be between $19-20/hr and we promote career progression opportunities


Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more


Day in the Life:

  • Communicate with students and faculty via inbound phone calls regarding status of compliance documents
  • Review/approve/reject compliance documents and advise on overall compliance
  • Meet and exceed expected service level agreements and key performance indicators for individual and team goals
  • Communicate professionally in a written format via cases with students and faculty regarding compliance questions
  • Enter data into internal systems regarding dates and results of student screenings
  • Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance
  • Keep stakeholders informed in a timely manner with changes, challenges, and updates within the department via trainings and regular communications
  • Update job aides and process documents
  • Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign


Keys to Success:

  • 1-3 years equivalent experience working in an educational institution is a plus
  • Minimum 3 years customer service experience with a focus on customer satisfaction and one-contact resolution required
  • Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels
  • Ability to successfully balance multiple tasks simultaneously with competing deadlines
  • Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner
  • Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel
  • Strong problem-solving and analytical skills required
  • Healthcare experience/medical terminology with basic knowledge of immunizations is a plus


  • Addison, Texas, United States Malin Full time

    Job DescriptionWe are looking for a skilled Customer Service and Scheduling Specialist to join our team. The estimated salary for this position is $55,000 per year. About the RoleThis is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company. You will be responsible for providing excellent customer service...


  • Addison, United States Staffmark Group Full time

    We have multiple openings for Customer Service Specialists to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you! This position is primarily responsible for coordinating...


  • Addison, United States Medix Infusion Full time

    Job Type Full-timeDescriptionMedix Infusion is looking for a dedicated and detail-oriented Customer Service Specialist to join our team. In this essential role, you will provide exceptional support to our patients and ensure that each step of their experience with Medix Infusion is positive and smooth. You'll handle inquiries, coordinate appointments and...


  • Addison, United States Medix Infusion Full time

    Job Type Full-timeDescriptionMedix Infusion is looking for a dedicated and detail-oriented Customer Service Specialist to join our team. In this essential role, you will provide exceptional support to our patients and ensure that each step of their experience with Medix Infusion is positive and smooth. You'll handle inquiries, coordinate appointments and...


  • Addison, United States Community Financial System, Inc. Full time $18 - $24

    Overview:Read all the information about this opportunity carefully, then use the application button below to send your CV and application.At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more...


  • Addison, Texas, United States Guinco Service Full time

    About the RoleWe are seeking a highly skilled Home Appliance Specialist to join our team at Guinco Service. In this role, you will be responsible for accurately diagnosing and repairing home appliances, ensuring high customer satisfaction.Key Responsibilities:Determine root causes of appliance malfunctions through thorough diagnostic procedures.Effectively...


  • Addison, United States Hunter Hamilton Full time

    We have multiple openings for Healthcare Compliance Representatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you! This position is primarily responsible for...


  • Addison, Texas, United States Elevate Credit Service, LLC Full time

    About the RoleWe are seeking a skilled Documentation Specialist I to join our team at Elevate Credit Service, LLC. As a key member of our content development team, you will play a critical role in creating high-quality documentation that enhances the customer experience.Job DescriptionDevelop and maintain accurate and up-to-date documentation for our online...


  • Addison, United States Raising Cane's Chicken Fingers Full time

    $12 per hour - $13.5 per hour. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be respons Customer Service, Associate, Customer Experience, Service, Retail Learn More


  • Addison, Texas, United States Raising Cane's Full time

    About the RoleWe are seeking a qualified Customer Service Representative to join our team at Raising Cane's. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring that every visit is a positive experience.Key ResponsibilitiesTake orders from customers and process...


  • Addison, Texas, United States Andy's Frozen Custard Restaurant Full time

    **Join Our Team at Andy's Frozen Custard Restaurant!**">We're a growing company looking for talented Customer Service Associates to help us deliver an unforgettable experience for our customers. As a Customer Service Associate, you'll be responsible for ensuring every guest leaves happy and satisfied.">About the Role:">We're seeking friendly, approachable,...


  • Addison, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...


  • Addison, Texas, United States Which Wich Superior Sandwiches Full time

    About Which Wich Superior SandwichesWhich Wich is a fast-casual sandwich shop known for its wide variety of hot and cold sandwiches made with high-quality ingredients. We're looking for a Cashier to join our team in [Location]. As a Cashier, you'll be responsible for providing excellent customer service, taking orders, and operating the point-of-sale...


  • Addison, Texas, United States Kelly Full time

    At Kelly, we are seeking a skilled Multilingual Customer Support Specialist to join our team in Texas. This is a long-term contract opportunity that offers a unique blend of challenge and flexibility.We require an individual fluent in Spanish and English who can work as a Bilingual Call Center Translator. The successful candidate will be responsible for...


  • Addison, United States Jet Brite Full time

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Jet Brite located at 625 W Lake St, Addison, IL, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love to...


  • Addison, United States ManpowerGroup Full time

    Our client in Addison, Texas Hiring Bilingual (Spanish) Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Housing and Registration Team for all Events and assist the Incentives Team. The ideal candidate will be energetic, friendly, and possess good communication skills in both English and...


  • Addison, Texas, United States Holcim (US) Full time

    About the RoleAs a Customer Service Representative, you will be the primary point of contact for delivery inquiries and play a critical role in ensuring customer satisfaction and promoting company sales.


  • Addison, United States Manpower Full time

    Our client in Addison, Texas Hiring Bilingual (Spanish) Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Housing and Registration Team for all Events and assist the Incentives Team. The ideal candidate will be energetic, friendly, and possess good communication skills in both English and...


  • Addison, United States Manpower Full time

    Our client in Addison, Texas Hiring Bilingual (Spanish) Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Housing and Registration Team for all Events and assist the Incentives Team. The ideal candidate will be energetic, friendly, and possess good communication skills in both English and...


  • Addison, United States Destination Pet Full time

    Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a Customer Service Representative to...