Account Manager

3 days ago

Aurora, United States ITPeopleNetwork Full time

We are looking for dedicated, personable and communicative candidates who are proactive and passionate about company products and services and the clients they serve. In this role you will create long-term, trusting relationships with our customers, connecting with key business executives and stakeholders, and preparing sales reports. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position requires occasional travel. At ITPN client relationships are our top priority.


Responsibilities:

  • Responsible for all client communications and the efficient completion of client deliverables on key accounts.
  • Develops and maintains a deep understanding of ITPN capabilities and services and effectively communicates all offerings to clients or prospects.
  • Provide regular reporting and feedback on all account activity and progress.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Generate sales among client accounts, including upselling and cross-selling.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Collaborate with internal departments to facilitate client need fulfillment.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with internal departments to facilitate client need fulfillment.
  • Collaborate with sales team to identify and grow opportunities within accounts.
  • Resolving complaints and preventing additional issues by improving processes.
  • Act as a client advocate with a focus on improving the buyer experience.

Requirements:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software (e.g. Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Upbeat and positive personality, highly motivated to succeed, goal oriented and excellent interpersonal skills.
  • Excellent listening, negotiation, and presentation abilities.
  • Exceptional verbal and written communication skills.
  • Adaptability and strong problem-solving skills.
  • Ability to build rapport and collaborate with others within the company and externally.
  • BA/BS degree in Business Administration, Sales or relevant field.

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