General Manager

1 week ago

San Francisco, United States Warwick Hotels and Resorts Full time

Opportunity Overview:


Warwick San Francisco is a 74-key hotel located in a premier San Francisco location in near Union Square. The hotel exhibits a culture of caring in all we do. We care for our teammates, guests, asset, financial performance, and the community we live and work in. To be successful, the General Manager must believe in management by walking around and doing, in addition to fully embracing the culture of caring we strive to always exhibit. Top tier guest service and eye for detail befitting a luxury hotel is a must.


We require someone capable of continuing and accelerating the growth and positioning of the hotel and all food and beverage operations. The successful individual will be very outgoing and directly involved with our team and guests to ensure service is the top priority.


Our General Manager will need to demonstrate the ability to conceptualize and provide direction; develop and maintain a service excellence standard; oversee maintenance and quality standards of the hotel; generate revenue, recruit, motivate and develop staff in a positive work environment.


SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:


  • Must have a strong command, both written and verbal, of the English language.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Desire to participate as part of a team.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Ability to maintain compliance with all local, state and federal laws and regulations.
  • Experience and knowledge of restaurant and bar Food and Beverage operations.
  • Knowledge of sales skills and strategies.
  • Ability to assess/evaluate other employees’ performance in a fair and consistent manner.
  • Recruit, onboard, and handle human resources oversight for the hotel (advanced human resources is supported by the corporate team).
  • Ability to supervise, train and motivate multiple levels of managers.
  • Knowledge of hotels and competitive markets.
  • Participate in the development of short- and long-term financial and operational goals of the hotel.
  • Ensure that guest satisfaction goals are consistently attained and maintained.
  • Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Ability to apply supervisory/management (soft) skills.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
  • Must have an eye for detail and complete activities and duties with great accuracy.


Physical Demands


  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to five hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
  • Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 25 pounds occasionally.
  • Must be able to push and pull carts and equipment weighing in excess of 150 pounds in an emergency.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
  • When hotel needs dictate, must be capable of working long shifts or extra days.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.


QUALIFICATION STANDARDS


  • College Degree Required; High School Diploma with relevant and sufficient work experiences can be considered
  • Minimum of two years General Manager or three years of full service Operations Manager or Director of Sales and Marketing (with operations experience), or greater experience in a similarly sized full service hotel, is required. San Francisco market experience preferred, but not required.
  1. Candidates with multiple years of General Manager experience at 3-star select service hotels will be considered, so long as food and beverage experience and knowledge is present in a similar F&B environment.


This recruitment ad is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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