General Manager

2 months ago


san francisco, United States FRAME Full time

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, ensuring a combination of timeless perspective on everyday chic outfitting through an effortless foundational denim wardrobe.


Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials.


Today, FRAME is recognized globally with 14 stores in North America and 1 store in London. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.



General Manager Role Overview:

Reporting to the Director of Stores, the General Manager will be directly responsible for the overall management and success of all store employees.


Responsibilities:

  • Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
  • Responsible for the success and results within all areas of the store.
  • Ensures store is operating in a fiscally responsible manner and with integrity.
  • Demonstrates product knowledge and passes on this knowledge to the sales staff.
  • Formally and informally conducts market research and competitor analysis.
  • Ensures all employees provide excellent customer service and experience at all times.
  • Develops and motivates Retail Associates to meet store goals.
  • Leads team through changes and challenges.
  • Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
  • Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
  • Builds customer loyalty through in store experience.
  • Works closely with buying teams to advise on product assortment and displays based on customer demographics/market.
  • Leads the recruitment, onboarding, training and development of all staff.
  • Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.
  • Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
  • Builds and maintains good communication with corporate team members.
  • Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing.
  • Ensures cash handling and register procedures are maintained and executed accurately at all times.


Skills & Qualifications:


  • Must have a minimum of 5 years specialty Retail Management experience.
  • Experience working in a commissioned based sales environment.
  • Ability to drive sales and grow business.
  • Experience motivating, leading and developing a team.
  • Luxury or contemporary management experience preferred.
  • Ability to prioritize and multitask.
  • Passionate about customer service and selling.
  • Solution oriented with a strong business acumen and corporate exposure.


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