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Manager - Ambulatory Call Center

4 months ago

Annapolis, United States Luminis Health Full time

Manager-Ambulatory Call Center | Luminis Health


Join our dynamic team and become an integral part of our healthcare community


As a Manager in Patient Access Support Services (PASS), you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference in patient care.


Here's what you can look forward to:

Leadership Development:

  • Provide on-the-job training and cross-training for office staff.
  • Participate in the development of the in-service program to enhance employee performance.

Clinical Expertise:

  • Act as a resource for clinical information and appropriate scheduling.
  • Stay updated on departmental and organizational issues to ensure efficient operations.

Team Supervision:

  • Monitor staff performance and ensure compliance with regulations.
  • Supervise department staff, providing necessary resources for goal achievement.

Process Improvement:

  • Identify problem areas and recommend corrective actions for improvement.
  • Coordinate scheduling processes to ensure accuracy and resource management.

Customer Service Excellence:

  • Resolve patient and insurance inquiries and technical communication issues.
  • Promote positive workflow and lead team meetings to address any challenges.


Educational/Experience Requirements:

  • High School diploma or equivalent; Associates Degree preferred.
  • 2-4 years of customer service experience, ideally in healthcare.
  • Strong leadership skills with at least one year of supervisory experience.


About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George’s County, Calvert County, and Maryland’s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.


Luminis Health is an Equal Opportunity Employer (EOE)