System Analyst
1 month ago
HR Business Systems Analyst 4
Overview:
We are seeking a dynamic and forward-thinking HR technologist, for a 12 month contracting role, reporting to the VP, People Transformation and Operations. In this role, you will be responsible for accelerating P&P tech and AI capabilities, creating a seamless employee and manager service experience, and showcasing our Zendesk product for the HR use-case. You love working cross-functionally, you’re a thought leader in HR technology and have seen what good looks like, while always looking for the next opportunity to create better experiences and streamline the way we work.
Responsibilities:
- Set up a framework for our HR tech roadmap and implementation strategy.
- Lead the integration and adoption of technology and AI capabilities across People and Places.
- Simplify the service experience for managers and employees, improving processes and content delivery throughout our employee lifecycle.
- Develop and manage the People and Places content strategy, ensuring accurate, relevant, and timely information availability.
- Govern HR tech stack decisions with a focus on tech stack consolidation and user-experience, ensuring alignment with CIO strategy and smooth implementation of chosen solutions.
- Be the People and Places lead for the Zendesk-on-Zendesk implementation roadmap, staying up-to-date on new features and partnering with our Ops integration and People Services teams to implement.
- Drive our Zendesk showcase work, elevating how HR functions can use Zendesk to create a simple and effective HR support experience and meeting with customers and potential customers to speak to our use case.
- Maintain a close partnership with the CIO organization to ensure alignment in tech-adoption and digital transformation strategies.
- Stay up-to-date with the latest HR tech and AI trends, adapting our strategy accordingly.
Requirements:
- A bachelor’s degree in HR, IT, Business, or a related field. A relevant master's degree or higher a plus.
- Proven senior-level experience in IT and/or HR Operations.
- Workday experience required.
- Knowledge of AI applications and their pragmatic use within HR.
- Experience working with Zendesk solutions preferred.
- Significant experience working in/with IT teams, particularly in implementing technology solutions within HR.
- Demonstrable strategic thinking and problem-solving skills.
- Exceptional leadership, communication, and team collaboration abilities.
Skills: IT Project Management, Workday, Zendesk, Operations, Business Process Reengineering, Six Sigma, Content Management, Governance
Compensation:
Up to $99.47/hr. (W2/Non-Exempt)
#33894261
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