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Field Service Technician

2 months ago

Raleigh, United States Ultimate Staffing Full time

PRIMARY FUNCTION

Technicians are trained on a wide variety of duties spanning multiple industries. This is a fun, exciting and challenging career with something different to do each day, great earning potential for a self-starter and hardworking individual. The primary responsibility of this position is to independently perform a variety of advanced troubleshooting, repairs, and preventive maintenance on a variety of industrial equipment within an automotive service center or other facilities. Equipment may include but is not limited to air compressors, refrigerated dryers, lubrication systems, hydraulic lifts, tire changers, wheel balancers, brake lathes and alignment machines. Extensive knowledge of the principles, methods, equipment, and tools used to repair and install electro-mechanical equipment is required.

*Exact experience is not required but the ability to solve mechanical problems, troubleshoot electromechanical equipment and efficiently use hand/power tools is a must.

ESSENTIAL DUTIES

● Diagnose technical equipment issues and determine proper solutions

● Perform installation, preventative maintenance, repair, and diagnostics on a variety of industrial equipment including but not limited to: air compressors, refrigerated dryers, hydraulic lifts, tire changers, wheel balancers, brake lathes, alignment machines, and lubrication systems

● Interpret technical manuals to aid in disassembling/reassembling system components

● Comprehend customer requirements and make appropriate recommendations/briefings

● Provide excellent customer service during field visits

● Promote and practice proper safety procedures

● Maintain clean and safe work environment in compliance with safety procedures

● Communicate to management regarding work performed in the field using required reports

● Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot equipment

● Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment

● Uses miscellaneous resources and computers to reference parts, get information about parts, record data

● Uses tools to disassemble/reassemble parts or equipment; cleans parts; uses test equipment to make diagnostic checks; and controls powered equipment or tools to make repairs

SKILL REQUIREMENTS

● Willing to learn and take detailed instruction

● Proven mechanical field service experience and mechanical aptitude

● Understanding of single and three phase power

● Extensive knowledge of methods, equipment, and tools used to repair/install industrial equipment

● Operate a variety of service vehicles such trucks, fork lifts, scissor lifts and maneuver trailers

● Cooperate with team, share information across the organization, follow company procedures

● Familiarity with mobile technology and applications

● Superb customer service, communication and self-management skills

● Knowledge of OSHA guidelines and safe work practices

MINIMUM REQUIREMENTS

Work Experience: 2+ years of technical field service experience maintaining and repairing mechanical equipment. Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial and/or automotive service equipment. Possess strong mechanical and electrical skills as well as good understanding of single and three phase power.

Other: Must be willing to learn, self-directed and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously. Read, write, and speak clearly in English.

Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs; Must be able to effectively see to perform repairs, research technical manuals, and develop electronic repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 75 pounds, as well as use mechanical hoists for heavier parts.

Field Activity: Must be able to daily operate a service vehicle and drive for extended periods to reach customer locations. Field activities require a valid state driver's license and possess a safe driving record. Occasional overnight travel may be required. Education: Must have a high school diploma or GED This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.