Technical Support Specialist
4 weeks ago
Job Description-
Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests.
Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.
Essential Job Functions
· Installation and re-imaging of desktops and laptops and peripherals.
· Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner.
· Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.
· Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers. Identifies recurring problems and notifies team members.
· Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Research, trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.
· Performs related duties and fulfills responsibilities as required.
Job Requirements, Knowledge, Skills, and Abilities
· Strong Customer Service/Communication Skills.
· Hands on experience with new computer deployments and backup/restore user profiles.
· Technical working knowledge of Windows 10 and Office 365.
· Office 365 experience should include:
One Drive
MS Teams
MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
How to use collaboration within Word, Excel, and PowerPoint
· Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations.
· Ability to communicate clearly and effectively both verbally and in writing.
· Ability to work in a team environment.
-
Technical Support Specialist 1
4 days ago
San Antonio, United States MILLENNIUMSOFT Full timePosition : Technical Support Specialist 1 Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week : 40.00 Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The...
-
Global Customer Service Support
3 weeks ago
San Antonio, United States MILLENNIUMSOFT Full timePosition : Global Customer Service Support – Technical Support Specialist Location : San Antonio, TX Duration : 6 Months Contract Total Hours/week :40.00 1st shift Description: Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery,...
-
Technical Support Specialist
2 weeks ago
San Jose, United States Cisco Full timeThe Workforce Experience team within Cisco IT, is responsible for providing a premier employee experience so that Cisco can continue to be ranked highly as one of the best places to work (#1 in 2019, 2020). One of the foundational pillars of that exp Technical Support, Support Specialist, Technical, Support, Specialist, Customer Experience
-
Technical Support Specialist
4 days ago
San Diego, United States Tranzeal Full timeJob Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...
-
Technical Support Specialist
7 days ago
San Diego, United States Tranzeal Incorporated Full timeJob Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...
-
Technical Support Specialist
1 day ago
San Diego, United States Tranzeal Incorporated Full timeJob Title: Technical Support SpecialistDuration: 12+ MonthsLocation: Santa Clara, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...
-
Technical Support Specialist
3 weeks ago
San Diego, United States ClickUp Project Management Full timeAs a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. It will be your job to understand the user's workflow, compile ample amounts of information, test...
-
Technical Customer Support Specialist
2 days ago
San Francisco, United States welcomeaboard.io Full timeWebflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. As a **Technical** **Customer Support Specialist** you will help empower our customers and make Webflow the best product possible. ****About the role**** * **Location:** Remote * **Required time zones:** AMER (MT/PT) * 40 hours/week As a...
-
Technical Support Specialist
5 days ago
San Mateo, United States Wiser Solutions, Inc. Full time**Technical Support Specialist** * Remote * Full Time * Go-to-Market * Mid Level : Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both...
-
Technical Support Specialist
4 days ago
San Mateo, United States Wiser Solutions, Inc. Full time**Technical Support Specialist** * Remote * Full Time * Go-to-Market * Mid Level : Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both...
-
Laboratory Support Specialist
4 days ago
San Diego, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Technical Support Specialist
2 days ago
San Francisco, United States San Francisco AIDS Foundation Full time**Technical Support Specialist (1035 Market St.)** **Essential Duties and Responsibilities** : **Essential Qualifications** **:** * Strong analytical, communication, and customer service skills. * Ability to work well on a team and desire to learn. * Creativity, flexibility, humility, accountability, empathy, and patience. * Passion for achieving results...
-
Technical Support Specialist
4 days ago
San Francisco, United States San Francisco AIDS Foundation Full time**Technical Support Specialist (1035 Market St.)** **Essential Duties and Responsibilities** : **Essential Qualifications** **:** * Strong analytical, communication, and customer service skills. * Ability to work well on a team and desire to learn. * Creativity, flexibility, humility, accountability, empathy, and patience. * Passion for achieving results and...
-
Technical Support Specialist
3 days ago
San Jose, United States Colliers Full timeMake your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our...
-
Technical Support Specialist
4 days ago
San Francisco, United States Iterable Full time**Technical Support Specialist** at Iterable San Francisco Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal...
-
IT Support Specialist
2 days ago
San Antonio, United States Aldridge Full timeJob DescriptionJob DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate...
-
IT Support Specialist
4 days ago
San Antonio, United States Aldridge Full timeJob DescriptionJob DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate...
-
Linux Support Specialist
2 weeks ago
San Antonio, United States Dunhill Professional Search Full timeLinux Support SpecialistSATXUS CitizenCarries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with...
-
Linux Support Specialist
3 weeks ago
San Antonio, United States Dunhill Professional Search Full timeLinux Support SpecialistSATXUS CitizenCarries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with...
-
Technical Support Specialist
4 days ago
San Francisco, United States Miroculus Full time**Technical Support Specialist - Level 2** San Francisco, CA / Commercial Customer Support / Full Time Miroculus is looking for a motivated **Technical Support Specialist - Level 2** with a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. This position will be based in our...