Client Intake Coordinator

1 month ago

Phoenix, United States The World Egg and Sperm Bank Full time

Job Overview:

The World Egg and Sperm Bank, a pioneering leader in the industry since 2004, is seeking a dedicated Client Intake Coordinator to enhance our donor intake process. As a critical team member, you will manage initial donor interactions, maintain accurate records, and ensure a smooth and professional experience for all parties involved. This role requires a balance of administrative proficiency, exceptional communication skills, and a keen eye for detail.


Key Responsibilities:

  • Database Management: Oversee and maintain the database for initial donor screening, ensuring accuracy and completeness.
  • Communication: Manage daily email, phone, and text communications with donors, addressing inquiries and providing support.
  • Appointment Scheduling: Coordinate and schedule donation appointments, optimizing the donor experience.
  • Documentation: Provide and manage necessary paperwork for donors during check-in and assist with additional documentation.
  • Administrative Support: Perform other administrative tasks to support the team and ensure smooth operations.


Minimum Qualifications:

  • Bachelor’s Degree preferred but not required.
  • Proven experience in a similar administrative role.
  • Effective verbal and written communication skills.
  • Intermediate to expert-level proficiency with MS Office (Word, Excel, PowerPoint).
  • Phlebotomy Certification or experience in drawing blood.
  • Willingness to undergo training in Phlebotomy if not already certified, is required.


Skills:

  • Problem-solving: Ability to address and resolve practical issues efficiently.
  • Technical Proficiency: Skilled in using office software and managing data accurately.
  • Time Management: Strong organizational skills focusing on managing multiple tasks and meeting deadlines.
  • Attention to Detail: High accuracy and attention to detail in all aspects of the role.


Personal Attributes:

  • Customer-focused: Excellent interpersonal skills with a commitment to delivering exceptional service.
  • Reliable: Punctual and dependable, with a strong work ethic.
  • Adaptable: Flexible and able to adjust to changing priorities and demands.
  • Professional: Maintains a polished, professional demeanor at all times.


Additional Benefits:

  • Competitive hourly rates starting at $22.00 per hour.
  • Comprehensive benefits package including:
  • 401(k) with matching
  • Dental, Health, Vision, and Life Insurance
  • Paid Time Off


Work Schedule:

  • Monday – Friday, 6:00 am – 2:30 pm


Additional Information:

  • Must have U.S. employment status and reside in Arizona.
  • Position is full-time and in-person.
  • Bilingual skills are a plus but not necessary.


Suppose you are enthusiastic about contributing to a leading organization and possess the required qualifications and attributes. In that case, we encourage you to apply and join our dedicated team at The World Egg and Sperm Bank.


How to Apply:

Please submit your resume and a cover letter detailing your qualifications and interest in the role.


The World Egg and Sperm Bank is an Equal Opportunity Employer.

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