Front Desk Receptionist
2 days ago
A prestigious healthcare practice in New York City is seeking a friendly and professional Front Desk Receptionist to serve as the first point of contact for patients and visitors. This role is essential for creating a welcoming environment and ensuring the seamless operation of daily administrative tasks.
About the Opportunity:
- Setting: Concierge Medicine
- Schedule: Monday to Friday
- Hours: 6:45am to 2:45pm
Responsibilities:
The Front Desk Receptionist will be responsible for:
- Welcome patients and visitors with a warm and professional demeanor, creating a positive first impression
- Schedule appointments and coordinate with medical staff to ensure efficient patient flow
- Answer incoming calls and respond to email inquiries promptly and courteously
- Maintain a clean, organized, and inviting reception area
- Process patient intake forms, verify insurance information, and handle payment transactions accurately and efficiently
- Oversee billing operations, including preparing invoices and collecting payments
- Manage prior authorization processes and ensure all insurance requirements are met
- Keep patient records accurate and up to date, ensuring compliance with HIPAA and office policies
- Support the team with administrative tasks and maintain an organized inventory of office supplies
Qualifications:
- Previous experience in a luxury hospitality, medical, or concierge setting
- knowledge of billing systems, insurance verification processes, and prior authorizations is required
- Excellent interpersonal and communication skills
- Detail-oriented with strong organizational abilities
- Proficient in scheduling software, billing platforms, and Microsoft Office Suite
- Able to handle confidential information with discretion and professionalism
- Positive attitude and dedication to providing exceptional customer service
Desired Skills:
- Knowledge of medical office procedures and HIPAA compliance
- Experience in a high-volume customer-facing role
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