Operation Specialist(Bilingual English/Japanese)

2 weeks ago

Torrance, United States Triup, Inc. Full time

Summary:

An operations specialist is to ensure a company's processes run smoothly and efficiently. They may perform a variety of tasks, including: Shipping arrangement, Analyzing operations, Managing day-to-day tasks, Creating procedures, Communicating and coordinating with employees, vendors, and other teams.


Responsibilities:

  • Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
  • Prepare and process shipping documentation, and manages the shipment and receipt of all products, materials, and supplies.
  • Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
  • Tracks, traces, and updates the status of incoming and outgoing shipments.
  • Communicate and coordinate with employees (including executive operations team) and vendors
  • Assist the manager in developing, planning, and coordinating operational activities
  • Create and process orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Input orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
  • Perform data entry tasks and maintain an organized and accessible filing system.
  • Handling administrative duties for the company and its executives and management teams.
  • Reporting any unusual activity to your supervisors.
  • Manage document accuracy. requires complex knowledge of customers, carriers, and procedures.
  • Maintaining records and performing data analysis


Requirements:

  • Associate degree in a related field
  • Bilingual English and Japanese (English: Business level or higher, Japanese: Conversational or higher)
  • One year freight forwarding(Import/Export) related experience
  • Excellent verbal and written communication skills and problem-solving skills
  • Organizational skills, including time management
  • Demonstrated ability to adjust to new environments and handle changing priorities effectively.
  • Two or more years of experience in an operational or similar role preferred
  • Proficiency with Microsoft Excel and other productivity applications and platforms

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