Warranty Manager
4 weeks ago
JOB SUMMARY:
As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to identify improvement opportunities, manage internal and dealer relationships, and provide essential training and support. Additionally, managing parts operations concerning warrantable claims, manage recall processes, and ensure high-quality service delivery from suppliers. This role requires a blend of strong technical understanding, excellent leadership and communication skills, and a minimum of five years of experience in warranty management, ideally within a relevant industry.
ESSENTIAL JOB FUNCTIONS:
- Warranty Claims Management:
- Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
- Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
- Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.
- Policy Development and Compliance:
- Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
- Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.
- Data Analysis and Reporting:
- Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
- Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.
- Internal and Dealer Support:
- Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
- Develop and implement a comprehensive warranty training program for internal staff.
- Recall Notification and Management:
- Manage the identification and resolution of product recalls in compliance with regulatory requirements.
- Quality Control and Supplier Management:
- Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.
MINIMUM QUALIFICATIONS:
- Minimum 5 years of experience in warranty management, preferably in a relevant industry.
- Demonstrated ability in managing complex warranty claims and negotiations.
- Strong leadership skills with experience in team building and training.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficient in data analysis, reporting, and performance metrics.
- Technical understanding of the industry’s products and services.
- High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
- Outstanding communication and interpersonal skills..
-
Warranty Manager
4 days ago
Oak Brook, United States Hub Group Full timeJOB SUMMARY: As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to...
-
Hub Group | Warranty Manager
2 days ago
Oak Brook, United States Hub Group Full timeJOB SUMMARY: As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to...
-
Facilities Operations Specialist
7 days ago
Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full timeJob OverviewWe are seeking an experienced Facilities Operations Specialist to join our team at Administrative Portillos Hot Dogs LLC.The estimated annual salary for this position is $65,000 - $85,000, depending on experience and location.Main ResponsibilitiesPerform routine maintenance and repairs on equipment and facilities to ensure efficient operation and...
-
Sr. Financial Analyst
1 month ago
Oak Brook, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an exciting opportunity for a Sr. Financial Analyst located in OAK BROOK, Illinois. The successful candidate will play a crucial role in providing financial decision support, maintaining strong partnerships with the Sales & Marketing team, and ensuring financial compliance and accuracy.Responsibilities:•...
-
HVAC/R Service Manager
6 days ago
Oak Creek, United States Crawford Thomas Recruiting Full timeOur client offers over 20 years of HVAC experience, specializing in customized comfort solutions for both residential and commercial clients through installation, maintenance, and repair services. They focus on preventative maintenance, high-efficiency system installations, and provide emergency support to ensure reliable and cost-effective heating and...
-
HVAC/R Service Manager
5 days ago
Oak Creek, United States Crawford Thomas Recruiting Full timeOur client offers over 20 years of HVAC experience, specializing in customized comfort solutions for both residential and commercial clients through installation, maintenance, and repair services. They focus on preventative maintenance, high-efficiency system installations, and provide emergency support to ensure reliable and cost-effective heating and...
-
Service Department Lead
2 weeks ago
Live Oak, United States Walt's Live Oak Ford Full time**About Us**We are Walt Auto Group, a dealership that values its employees and treats them like family. Our team members can take advantage of our ongoing training programs, advancement opportunities, and progressive culture.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national...
-
Customer Experience Coordinator
2 weeks ago
Live Oak, United States Walt's Live Oak Ford Full time**Our Culture**We are a team-oriented and self-motivated dealership that values its employees and treats them like family. At Walt Auto Group, we offer ongoing training programs, advancement opportunities, and a progressive culture.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex,...
-
Sr Manager, A&C FF&E Management
2 days ago
Golden Oak, United States Marriott Vacations Worldwide Full timeSpecific Job Summary The Senior Manager, A&C FF&E Management is accountable for the effective management of procurement activities leading to delivering products to resorts on time and on budget, utilizing specific technical expertise and recognized practices. This role is to provide procurement services for the planning, procurement, and payment processing...
-
Automotive Service Professional
7 days ago
Live Oak, United States Walt's Live Oak Ford Full time**About Us**We value our employees and treat them like family. At Walt Auto Group, we offer ongoing training programs, advancement opportunities, and a progressive culture. We promote from within and love to develop our employees.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex,...
-
Sales Support Specialist
7 days ago
Red Oak, Texas, United States Knapheide Truck Equipment Full timeJob Description:As an Inside Sales Coordinator at Knapheide Truck Equipment, you will be responsible for assisting the outside sales team in obtaining order and delivery status information, building quotes, and managing warranty claims. You will also assist with promotional sales activity preparation and coordinate deliveries.Why Work with Us:* Stability:...
-
Truck Sales Coordinator
7 days ago
Red Oak, Texas, United States Knapheide Truck Equipment Full timeCompany Overview:Knapheide Truck Equipment Center is a leading manufacturer of work truck bodies and truck beds with over 25 retail stores and upfit centers across North America. We are committed to continuous improvement and offer growth opportunities for our employees.Job Summary:We are seeking a full-time Inside Sales Coordinator to assist the outside...
-
Representative for Client Relations
1 week ago
Royal Oak, Michigan, United States GVS-RPB Safety Full timeWe are seeking a highly skilled and results-driven individual to join our team as a Customer Service and Support Specialist. This on-site office role involves working closely with internal employees and external customers, providing exceptional customer service through various channels.Key Accountabilities:Provide prompt and professional responses to...
-
Senior Manager, Procurement
5 days ago
Golden Oak, United States Disability Solutions Full timePosition Summary The Sr. Manager, Contracts Management will play a critical role in managing the contracting process for supplier and partner agreements across multiple business functions, including Procurement, IT Security, HR, Sales and Marketing, Global Privacy Office, Risk & Insurance, Finance, and the Law Department. Reporting to the AVP, Supplier...
-
Customer Service and Support Specialist
2 weeks ago
Royal Oak, Michigan, United States GVS-RPB Safety Full timeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Support Specialist.This is an on-site office job opportunity where you will work closely with internal employees and external customers. Your primary responsibility will be to provide exceptional customer service through various channels, including...
-
Parts Specialist
6 days ago
Brook Park, United States O'Reilly Automotive Stores Full timeThe Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. ESSENTIAL JOB FUNCTIONS Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc....
-
Regional Reliability Engineer
11 hours ago
Clear Brook, United States Turner Mining Group Full timeJob Summary: The Regional Reliability Engineer is responsible for industry processes including but not limited to; milling and mining process, kiln and mobile equipment, and associated production units for three Northeast Virginia locations. Leads the development of processes, procedures, and tools associated with these processes to safely reduce production...
-
NerdsToGo Computer Technician
7 months ago
Green Brook Twp, United States NerdsToGo Inc Full timeWho we are: "Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke. NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing...
-
Customer Solutions Representative
3 weeks ago
Oak Creek, United States Fortune Brands Full timeCompany DescriptionFortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business...
-
Customer Solutions Representative
3 weeks ago
Oak Creek, United States Fortune Brands Full timeCompany DescriptionFortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business...