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Senior Field Engineer

2 months ago

Austin, United States World Wide Technology Full time

Role: Senior Field Engineer

Location: Austin, TX

Duration: 6+ month extendable contract


Role Overview

  • Lead a variety of projects for our customers; across data center, enterprise and retail space ensuring all scope is completed and deliverables acquired on time
  • Pull and terminate Cat6/6a and various fibre structured cabling systems
  • Rack and stack network devices, decommission old devices and patch cables
  • Deploy Fully Built Racks into Datacenters and other environments. Installing all cross connect cabling as required.
  • Install Wireless Access Points, terminate, test and dress cabling to a high standard.
  • Work with local partners or internal field engineers on more complex projects
  • Mentor/Train newer colleagues so that they can execute effectively on their own and with other partners.
  • Act as trusted advisor onsite ensuring customer standards and SE&I standards are maintained and exceeded.
  • Provide lessons learned after projects with a view to raising the quality of the team’s execution.
  • Provide redline documentation updates to wider engineering team for review to ensure documentation is up to date and accurate.
  • Provide accurate As-Built documentation after projects that require them to aid CAD team in delivering final documentation to customer.
  • Maintain composure, always be willing to learn and accept and deliver constructive feedback in a fast-paced environment.
  • Review upcoming assigned projects to ensure all provided scope and BOM meets the project requirements.
  • Be comfortable using internal WWT Tools to access supply chain data and understand where to escalate when there are issues or gaps.
  • Be hungry to expand your knowledge on core network technologies, including routing and switching, WIFI, firewalls, compute, storage, AV, power and cabling.
  • Be prepared to travel to customer sites regularly.
  • Understand the WWT and SE&I offerings & capabilities so that you can articulate them at a high level and spot business opportunities to be referred to the sales team for qualification.
  • Always maintain a high level of courtesy and professionalism with customers.


Skills / Experience required:

• Minimum 5 years’ experience in the Field deploying infrastructure projects for large enterprise customers for a VAR or SI.

• Cabling certification desirable - CNCI, BTEC, City & Guilds or BICSI

• Proficient in the use and understanding of copper and fibre testing equipment, including OTDR, fluke, network analyser and wire map

• Outstanding communication and organizational skills required.

• Self-disciplined, self-starter, professional who can successfully complete required scope to an industry leading standard.

• Ability to read and interpret MOPs, Cable Run Lists, Patch Plans and schematics

• Excellent ability to interpret impact of network changes.

• Deep experience in the installation, maintenance, and troubleshooting infrastructure components.

. Be adept at fault finding and troubleshooting in high pressure, mission critical environments.

• Knowledge of how to read and analyze wireless survey results (Ekahau, Airmagnet, Hamina etc) & reports as well as how to correctly advise changes to resolve signal issues

and anomalies.

• Demonstrated experience of logical configuration –install firmware, push configurations, make configuration changes and troubleshoot using CLI & GUI

• Strong customer facing skills.

• Strong practical skills.

• CCNA/CWNA or demonstratable knowledge preferred