Help Desk Support Specialist

3 weeks ago


Elk Grove, United States VySystems Full time

Minimum 2 years professional technical troubleshooting expertise or proven technical ability

· Experience supporting customers via phone, e-mail, chat, and / or in person

· Passion for customer service and ownership of the customer experience, including comprehensive issue resolution

· Able to effectively tailor communication and style to differing audiences

· Able to self-manage and work independently in a fast-paced, constantly changing environment

· Thrives on a team where expertise is shared and feedback is welcome

· Effective time management, including ability to multitask, organize and prioritize

· Able to research and grasp technical information across multiple tools while talking with customers

· iOS, Smartphone, Tablet, PC or Mac experience

· Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

· Makes space to listen, learn, and amplify diverse perspectives and experience

· Actively seeks out opportunities to champion and celebrate inclusion and diversity


Qualification and Skills:


· Apple Certified Support Professional

· Cisco CCNA certification

· CompTIA A+ certification

· Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change


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