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Support Engineer

2 months ago

Cleveland, United States Apex Systems Full time

Role: Support Engineer - Security

Location: Remote (EST hours)

Pay rate: $55 - $65.hr


Job Brief:

The Support Engineer will be responsible for supporting mission-critical application database activity monitoring and data protection applications on the Security Engineering and Architecture team. The team implements and supports SaaS and internal security applications.


Essential Job Functions:

  • Provides hands on engineering expertise for on-prem Guardium infrastructure, including both VM and physical appliances.
  • Provides hands on engineering expertise for in-GCP SecuPi infrastructure, including Management Server and enforcers/agents.
  • Streamlines installation and BAU tasks via automation and process enhancements.
  • Provide engineering support for systems security including ssh keys and certificates renewals.
  • Embraces mentorship and training from senior engineers.
  • Provides continuous improvement ideas to reduce expenses and/or improve efficiency.
  • Applies recommended information security standards when installing and maintaining software and seeks to validate.
  • Contributes to technical documentation, specifications, and project artifacts for systems support.


Required Qualifications:

  • 4+ years working in a large-scale IT organization. Ability to work within a formal Change Control system (planning, documenting, scheduling, and implementing).
  • Ability to perform design, installation, performance testing, patching, trouble shooting and daily engineering support of a database activity monitoring software.
  • Knowledge of industry best practices for designing, implementing, and maintaining database activity monitoring tools.
  • Familiarity with IBM Guardium and/or SecuPi database activity monitoring software.
  • Proficient knowledge developing all forms of reporting, alerting and SIEM integration.
  • Employs detailed knowledge of major database platforms such as Oracle, SQL Server, DB2/UDB, CloudSQL.
  • Employs detailed knowledge of major OS platforms such as Windows, Unix/Linux.
  • Strong knowledge of GCP, Helm charts, Kubernetes/distributed GKE, GitLab, CI/CD pipelines and terraforming scripts.
  • Experience with Ansible and/or automation tools.
  • Ability to work independently, leading meetings with application and development teams discovering and documenting detailed requirements.
  • Ability to plan, coordinate and implement monitoring tools and agents installations.