Application Administrator
3 weeks ago
Company Description
The El Paso County 911 District is a special purpose district established by the voters in 1987, dedicated to maintaining and administering the 9-1-1 system in El Paso County, Texas. Our services support local public safety entities in delivering essential services to our communities.
Role Description
This is a full-time on-site role for an Application Administrator at the El Paso County 911 District in El Paso, TX. The Application Administrator will be responsible for day-to-day tasks such as providing application support, system administration, troubleshooting, and technical support for critical systems.
Key Responsibilities:
Key Responsibilities:
Application Administration - Manage and administer public safety applications, including but not
limited to Computer-Aided Dispatch (CAD) systems, Records Management Systems (RMS),
Emergency Notification Systems (ENS), and related Automatic Programming Interfaces (APIs).
Public Safety Communications Technical Support - Support and maintain critical communications
infrastructure, including all systems in the emergency response network. Ensure compliance with
relevant regulations and standards (e.g., NIST, CJIS). Provide support for end-user issues, including
troubleshooting hardware and software problems.
Configuration and Maintenance - Configure and maintain application settings, parameters, and
integrations to ensure optimal performance and functionality.
Security, Compliance, & Continuous Learning - this role requires implementing and enforcing
security measures, access controls, and compliance standards to protect sensitive data and
ensure regulatory compliance. This ensures the organization's applications are up-to-date, secure,
and compliant with industry benchmarks. stSying current with technology advancements and
industry standards is crucial. This involves monitoring emerging trends, participating in training
sessions and industry events, and staying informed about regulatory changes.
Monitoring and Troubleshooting - Monitor application performance, troubleshoot issues, and
coordinate with vendors or internal teams for resolution as needed.
Backup and Recovery - Develop and execute backup and recovery plans for applications to
minimize downtime and data loss in case of failures or disasters.
Documentation and Training - Create and maintain documentation, user guides, and training
materials for applications to facilitate user adoption and knowledge sharing. Administer the
change control process to ensure that all modifications to applications are documented, reviewed,
and approved before implementation.
Collaboration - Collaborate with IT teams, public safety personnel, and internal/external
stakeholders to identify requirements, implement enhancements, and support ongoing system
improvements.
Performance Optimization - identify opportunities for performance optimization, scalability
improvements, and technology upgrades to meet evolving public safety needs.
Emergency Support - Provide on-call support and respond to emergency situations or critical
incidents aecting public safety applications outside of regular business hours.
Note: The above statements describe the general nature of the work performed in this position and
are not an exhaustive list of all responsibilities and duties.
Qualifications:
Minimum Requirements & Experience:
Bachelor's degree in Computer Science, Information Technology, or related field.
3 years experience as an Application or IT Administrator, preferably in the public safety
or emergency services sector.
Proficiency in administering and troubleshooting enterprise and or public safety
applications such as Computer Aided Dispatch Systems, Records Management
Systems, Interfaces, APIs, and familiarity with cloud-based technologies.
Experience with database management systems (SQL Server preference)
Experience with various operating systems
Soft skills - excellent problem-solving and analytical skills; strong communication and
interpersonal skills; ability to work independently and as part of a team.
Relevant work experience and other training may be considered in lieu of the minimum
requirements.
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