Front of House Supervisor

2 weeks ago

Denver, United States PharmaCann Inc Full time

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.


The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.


The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.


Starting pay: $20.00


Duties and responsibilities or (Essential Functions)

  • Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
  • Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
  • Work closely with Managers and Supervisors to exceed sales volume and KPI goals
  • Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
  • Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
  • Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
  • Uphold company standards for merchandise presentation and ensure menu availability is current.
  • Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
  • Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
  • Support the implementation of operational policies, standards, and procedures for retail staff.
  • Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
  • Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
  • This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

  • Minimum 21 years of age (or per state regulations)
  • Bachelor’s Degree in business, operations management, or a related field is preferred
  • Store leadership experience preferred
  • Minimum 2 years’ experience in a customer service related field
  • Skilled in Google and/or Microsoft Office Suite
  • Knowledge of retail technology platforms and systems
  • Business Acumen
  • Ability to communicate proficiently both verbally and in written format
  • Excellent Time Management
  • Detail Oriented
  • Sense of Urgency
  • Consulting Skills
  • Global and Cultural Awareness
  • Conduct all interactions with a high ethical standard
  • Proven ability leading teams
  • Relationship Management
  • Performance Management
  • Personal Effectiveness/Credibility
  • Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
  • Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements



Education and Experience Requirements

Education:

  • High School Diploma or equivalent required.


Work Experience:

  • Six months or more of work experience in a related industry or work environment preferred.
  • Supervisory experience preferred.
  • Oral and written communication capabilities.
  • Bilingual in English / Spanish is a plus.
  • Exceptional customer service skills.
  • Fun attitude and strong work ethic.
  • Strong attention to detail and must have a team-player mentality.
  • Ability to creatively cultivate long- term customer relationships.
  • Ability to deal with problems and resolve them in an efficient and professional manner.
  • Reliable transportation
  • Regular and on time attendance is required.


Required Certificates, Licenses, and Registrations:

  • MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.


Working Conditions:

  • Able to use a computer for extended periods of time.
  • Able to move about a typical office, manufacturing, warehouse, or retail environment.
  • Able to perform general office managerial and administrative activities.
  • Able to lift and move up to 25 pounds occasionally.
  • Hours may exceed 40 hours per week.
  • Flexibility to support other retail locations within 25 mile radius.


Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

  • Front of House Supervisor

    1 month ago

    Denver, United States Cherry Cricket Full time

    Job DescriptionJob DescriptionCherry Cricket is where friends, families and out-of-towners have been going for burgers and their brew of choice since 1945. Were a Denver institution because we serve up the best appetizers, sides, entrees and award-winning burgers with a welcome home, now sit down and enjoy attitude.No one really knows where the name Cherry...

  • Front of House Supervisor

    3 weeks ago

    Denver, United States Cherry Cricket Full time

    Job DescriptionJob DescriptionCherry Cricket is where friends, families and out-of-towners have been going for burgers and their brew of choice since 1945. Were a Denver institution because we serve up the best appetizers, sides, entrees and award-winning burgers with a welcome home, now sit down and enjoy attitude.No one really knows where the name Cherry...

  • Front of House Supervisor

    1 week ago

    Denver, United States PharmaCann Inc Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...

  • Front of House Supervisor-Colorado Boulevard

    1 month ago

    Denver, United States PharmaCann Full time

    The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards...

  • Front of House Supervisor-Colorado Boulevard

    3 weeks ago

    Denver, United States PharmaCann Full time

    The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards...

  • Front of House Manager

    3 weeks ago

    Denver, United States EHS RECRUITING COMPANY Full time

    Job DescriptionJob DescriptionWe are seeking a Front Of House Manager to join our Denver team at a high end seafood restaurant! In a Front of House position, you will be responsible for providing customers with a memorable dining experience. This position offers compensation up to $75kFront of House Responsibilities:Oversee guest services and resolve issues...

  • Front of House

    2 months ago

    Denver, United States Recess Campus Lounge Corp Full time

    Job DescriptionJob DescriptionWant to have fun & make $$ and great friends?  Join us, because we do all three. We are looking for all front of house, hourly positions.   We are happy to train the right attitude and a consistent work ethic.  Must be available to work at least a three day shifts. Positions vary between part-time and full-time.Tell us in...

  • Supervisor Front Desk

    4 weeks ago

    Denver, United States Denver Co Full time

    Supervisor Front Desk Denver , Colorado The Hyatt House DIA is a wonderful 123 all-suites hotel that evoke all the comforts of homewith a team you will just fall in love with! Itis ideally located for exploring the Mile High City while staying close to the airport. We are committed to making you feel as part of a culture and not just an employee. Hyatt House...

  • Front Desk Supervisor

    4 weeks ago

    Denver, United States Hersha Hospitality Management Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, Hotel, General Manager

  • Front of House Staff

    2 months ago

    Denver, United States Los Dos Potrillos Full time

    Job DescriptionJob DescriptionFront of House staff is responsible for supporting all duties below and communicating with each other to ensure excellent and efficient customer service and hospitality. Some of the responsibilities for Front of House positions would be cashier, food runner, busser, and tortilla maker.Duties and Responsibilities include the...

  • RN House Supervisor PRN

    1 month ago

    Denver, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • RN House Supervisor PRN

    3 weeks ago

    Denver, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • Front Desk Supervisor

    4 weeks ago

    Denver, United States White Lodging Full time

    **Front Desk Supervisor** **Job Description** Summary: Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand...

  • Front Office Supervisor

    2 weeks ago

    Denver, United States Residence Inn Denver Downtown Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front of House Team Member

    2 weeks ago

    Denver, United States Torchy's Tacos Full time

    Here’s what we need: Cashiers, Runners, Bussers and more.  Front of House Team Members are the face of Torchy’s Tacos to our guests. A Front of House Team Member must be outgoing and friendly and provide a Damn Good customer service experience for our guests every single time in a fast-paced, high-volume restaurant. Let’s TACO ‘bout why it...

  • Front Desk Agent

    4 days ago

    Denver, United States East West Destination Hospitality Full time

    Location: Glass House **Description** **Title:** Front Desk Coordinator **Department:** East West Urban Management **Wage Category:** Non-Exempt **Hourly Wage:** $16.00 - $17.00 base on experience **Reports to:** Assistant General Manager **Subordinate staff:** None **Other internal contacts:** Front Desk Coordinators, Maintenance, Accounting,...

  • Front Desk Agent

    1 month ago

    Denver, United States East West Destination Hospitality Full time

    Location: Glass House **Description** **Title:** Front Desk Coordinator **Department:** East West Urban Management **Wage Category:** Non-Exempt **Hourly Wage:** $16.00 - $17.00 base on experience **Reports to:** Assistant General Manager **Subordinate staff:** None **Other internal contacts:** Front Desk Coordinators, Maintenance, Accounting,...

  • Front Desk Supervisor

    1 week ago

    Denver, United States Staybridge Suites Denver Che Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    4 weeks ago

    Denver, United States Staybridge Suites Denver Che Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    2 weeks ago

    Denver, United States Staybridge Suites Denver Che Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years...