Front of House Supervisor-Colorado Boulevard

4 weeks ago

Denver, United States PharmaCann Full time

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledgeLead a world-class customer service program to drive repeat business through strong local community networking, and customer data captureWork closely with Managers and Supervisors to exceed sales volume and KPI goalsPartner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are metComply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliationDirectly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.Uphold company standards for merchandise presentation and ensure menu availability is current.Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.Support the implementation of operational policies, standards, and procedures for retail staff.Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’sMaintain a training calendar and ensure associate onboarding and new hire training is completeEnsure continuous training and development with team members through training curriculums that results in consistency across all storesLead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

Minimum 21 years of age (or per state regulations)Bachelor’s Degree in business, operations management, or a related field is preferredStore leadership experience preferredMinimum 2 years’ experience in a customer service related fieldSkilled in Google and/or Microsoft Office SuiteKnowledge of retail technology platforms and systems Business AcumenAbility to communicate proficiently both verbally and in written formatExcellent Time ManagementDetail OrientedSense of UrgencyConsulting SkillsGlobal and Cultural Awareness Conduct all interactions with a high ethical standardProven ability leading teamsRelationship ManagementPerformance ManagementPersonal Effectiveness/CredibilityValid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements 

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

Physical requirements

N/A

Direct reports

Cannabis Sales Consultants

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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