Front Desk Agent

3 weeks ago

Denver, United States East West Destination Hospitality Full time

Location: Glass House **Description**

**Title:** Front Desk Coordinator

**Department:** East West Urban Management

**Wage Category:** Non-Exempt

**Hourly Wage:** $16.00 - $17.00 base on experience

**Reports to:** Assistant General Manager

**Subordinate staff:** None

**Other internal contacts:** Front Desk Coordinators, Maintenance, Accounting, Concierge

**External contacts:** Owners, Residents, Guests, Real Estate Professionals, Contactors

**Job Summary:**

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

**Job Duties:**

- Answering telephone

- Provide general building information

- Direct calls to other departments

- Packages

- Log all income package

- Mark package with unit number & date clearly & visibly

- Place on shelf in package room under appropriate floor number

- Record package in package log; date, name, carrier, phone number

- Call all residents that received packages

- Key Control

- Verifying all keys released from Associations key bank have been authorized by Owner / Resident

- Ensure individuals that receive our keys are filling out the key log

- Take ID of individual that is checking key out

- Have individual sign out once they have returned keys

- Place keys back in key bank promptly once returned

- Scheduling Real Estate Showings

- Have owner fill out Broker Key Release

- Only allow scheduled showings that have faxed in authorization access to building and keys

- Scheduling Moves

- Fill out Move Check list

- Have resident sign Moving Agreement

- Ensure proper insurance is received from moving company

- Contact / schedule Move Monitor

- Building Walks

- Use TourPro system for routine building walks

- Act upon general housekeeping needs at front desk, lobby & 8th floor

- Monitor Club Room amenities

- Stock coffee machine and condiments

- Ensure all electronics are operational; TVs, DVD, Computers, Printer

**Job Environment:**

Front Desk, Package Room, Club Room, and loading dock areas

**Job Specifications:**

- Knowledge of basic Microsoft applications

- Ability to fax, copy, scan

- Ability to lift heavy packages

- Must be proficient in English language

- Ability to communicate effectively both written and verbal

**Minimum Requirements**

**Minimum Qualifications:**

Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.

**Front Desk Agent - Glass House**

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