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Jr. Account Manager

4 months ago

Lancaster, United States WTM Digital Full time

Jr. Account Manager - Digital Marketing

Lancaster, PA


  • Join a company culture where honesty, empathy, and respect are the norm in the office and to our clients
  • Serve as the liaison between clients and the WTM Digital team with a focus on client satisfaction, retention, and growth
  • Keep a clear understanding of our client's marketing plans, objectives, technology environment, and organizational structure
  • Record all internal and external meetings and distribute clear, organized notes and action items to clients and internal teams
  • Coordinate & schedule meetings with clients
  • Improve client processes and production team workflows
  • Join a company that values transparency, curiosity, accountability, and insightfulness in all aspects of our work


We seek a Jr. Account Manager who will be our client's primary point of contact and trusted adviser. If you have previously worked in client services roles and have a business, marketing, journalism, or communication background, consider applying for our Jr. Account Manager position.


Founded in 2010, WTM Digital offers digital marketing services to clients eager to improve their online performance. Join a team that practices honesty, empathy, and respect as we support each other. We celebrate each win as we show appreciation to our client partners by adapting to each need in their digital marketing journey.


Our Ideal Jr. Account Manager:

  • Experienced: 1 year of hands-on experience in Marketing, Client Services, or a related field. A Bachelor's degree in Marketing, Communications, Journalism, or Business is preferred but not required. Previous on-site and offsite SEO experience is strongly preferred.
  • Excellent Communicator & Interpersonal Skills: This role requires up to 30% of time spent in client meetings. Must have excellent oral, written, presentation, and relational skills.
  • Customer-oriented: Someone who loves serving our clients with digital marketing needs and demonstrates solid business acumen.
  • Desire to Learn: A curious person who loves learning new skills & methods and willingly seeks feedback from our other account managers.
  • Collaborative: Enjoys working in a team environment as you work closely to share information, coordinate schedules, and overcome challenges.
  • Flexible & Organized: Able to pivot and adjust plans; a task-oriented, organized person with high standards for handling all the details.
  • Tech Savvy: Must have experience with project management tools, be able to navigate an Apple Mac, and confidently learn new software. Knowledge and experience with Google Ads, Google Analytics, Microsoft Ads, and Looker Studio are a plus.


What we offer our Jr. Account Manager:

  • $40k-45k/year – DOE
  • Health, Dental & Vision Insurance
  • 401K with employer match
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Employer-Paid Disability Insurance
  • Life Insurance
  • Hybrid Work Schedule
  • Free Coffee & Snacks
  • In-Office & After-Hours Team Events
  • Referral Bonuses
  • Wellness Benefit Reimbursement
  • Opportunity to work in a company that encourages persistent improvement and exploration of new ideas and services
  • A company that values transparency, curiosity, insightfulness, and accountability for our team and clients alike


To Apply

If you want to become a Jr. Account Manager in a dynamic, fast-paced office setting that is building a team of "good eggs," please submit your resume in MS Word or PDF format.