Technical Support Specialist

2 months ago


Brighton, United States System Soft Technologies Full time

Title: Tech Support

Location: Brighton, Michigan

Contract 12 months


Position Overview:


The selected candidate’s primary responsibility will be to assist with the update and migration of Windows 10 to Windows 11 at the various 13 park locations. Additional responsibilities will include answering incoming IT helpdesk calls, installation and support of IT hardware and software, and helping resolve technical issues.



Required Skills:


· 3+ Years of IT Technical Support (Software and Hardware).


· Experience installing, troubleshooting and repairing PC’s, laptops and peripherals.


· Experience with MS Office Suite (Outlook, Excel, Word, etc.)


· Experience updating necessary IT documentation and tickets related to support requests.


· Must have a valid driver's license and ability to drive personal vehicles to and from service locations. Please note that there will be no milage/fuel reimbursement as travel is required for this position.


· Must have excellent communication skills. Will be required to assist Metropark staff with PC updates, issues, troubleshooting and resolutions.



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