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User Experience Researcher
3 months ago
Grow your career as a Senior UX Researcher with an innovative global bank in New York, NY. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.
Contract Duration: 11+ Months
Required Skills & Experience
- Bachelor’s/University degree.
- 5 to 10 years of UX Research experience.
- Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages.
- Experience leading and conducting generative and evaluative user research.
- Ability to lead workshops relating to UX Research both in-person & remote.
- Creative problem solver comfortable dealing with uncertainty.
- Outstanding written and oral communication skills.
- Significant experience working with senior stakeholders and engineers.
- Familiarity with research tools e.g., UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics.
Desired Skills & Experience
- Master’s degree.
- Experience in e-commerce/Internet/mobile space.
- Experience with agile methodology.
- Financial services industry and commercial banking experience.
What You Will Be Doing
- Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared.
- Design and execute research studies that follow research best practices and methodologies.
- Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed.
- Collaborate and share research findings and insights across the organization.
- Provide guidance and rigor around research methodologies and best practices.
- Define relevant metrics for benchmarking and measurement of journeys.
- Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization.
- Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit.
- Understand existing and planned company Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact.
- Mentor user researchers and designers doing research to grow and scale research capabilities.
- Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems.
- Apply a positive and constructive attitude to all feedback.
- Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
- Keep up to date with the latest UX practices, innovations, and tools.
- Help to support new UX starters in the team.
- Participate in the wider UX community of practice.
