User Experience Research Senior Manager, Mobile Plans
5 days ago
We are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and executing UX research programs to drive innovation and improvement in our mobile plans experience.
Key Responsibilities- Develop and lead UX research programs to uncover customer needs and expectations
- Conduct research studies, including user interviews, usability testing, and surveys
- Collaborate with cross-functional teams to integrate research findings into product development
- Present research findings and recommendations to senior leaders and stakeholders
- Manage and maintain the Consumer Experience Lab and technology
- Recruit and manage research participants and partners
- Bachelor's degree or equivalent experience
- 6+ years of experience in UX research, with a focus on mobile experience
- Proven track record of driving business impact through UX research
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
At Verizon, we offer a comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) savings plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. We also offer a dynamic and inclusive work environment that fosters growth and development.
For this role, the compensation range is between $133,000.00 and $248,000.00 annually, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.
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Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and executing UX research programs for our mobile plans experience.Key ResponsibilitiesDevelop and implement UX research programs to uncover customer needs...
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Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and executing UX research programs for our mobile plans experience. Your expertise will help us uncover customer needs and expectations, driving the...
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Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing the UX Research program for our mobile plans experience and conducting insights work to reveal customer needs and expectations.Key ResponsibilitiesDevelop...
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Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and executing UX research programs to drive business outcomes and improve customer experiences.Key ResponsibilitiesDevelop and execute UX research programs...
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Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled Senior UX Research Manager to lead our mobile experience research efforts. As a key member of our Customer Experience team, you will work closely with Experience Designers and Managers to develop products and services that meet our customers' needs.Key ResponsibilitiesDevelop and execute UX research programs to...
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