User Experience Research Senior Manager, Mobile Plans

5 days ago


Irving, Texas, United States Verizon Full time
About the Role

We are seeking a highly skilled User Experience Research Senior Manager to join our team at Verizon. As a key member of our Customer Experience team, you will be responsible for developing and executing UX research programs to drive innovation and improvement in our mobile plans experience.

Key Responsibilities
  • Develop and lead UX research programs to uncover customer needs and expectations
  • Conduct research studies, including user interviews, usability testing, and surveys
  • Collaborate with cross-functional teams to integrate research findings into product development
  • Present research findings and recommendations to senior leaders and stakeholders
  • Manage and maintain the Consumer Experience Lab and technology
  • Recruit and manage research participants and partners
Requirements
  • Bachelor's degree or equivalent experience
  • 6+ years of experience in UX research, with a focus on mobile experience
  • Proven track record of driving business impact through UX research
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
What We Offer

At Verizon, we offer a comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) savings plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. We also offer a dynamic and inclusive work environment that fosters growth and development.

For this role, the compensation range is between $133,000.00 and $248,000.00 annually, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.



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