Technical Support Engineer

3 weeks ago

Racine, United States Inter-Prompt Global (IP Global) Full time

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

  • incoming help requests from end users via both telephone and work orders in a courteous manner
  • all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • rapport and elicit problem details from help desk customers
  • and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution


Other skills:

  • to advise and to present to one or more customer staff.
  • and control daily service call activity, utilization, inventory levels and service levels.
  • customer service
  • knowledge in Customer Service Aptitude
  • technical problems with hardware, software and connectivity.
  • customer issues while maintaining agreed upon service levels for customer contact and resolve
  • in the configuration and support of internal systems.
  • to work effectively with Logistics
  • to assigned schedule
  • to documented policies, procedures and processes for nsc that are specific to the service.
  • and concise documentation of all customer interaction within appropriate CRM tool.
  • to function in a team environment
  • knowledge levels as industry enhancements occur
  • installation and implementation of connectivity and high-end systems products
  • improvement of service delivery.


Qualifications

Sound knowledge of:

  • knowledge in Computer Hardware
  • knowledge in Common Software applications
  • knowledge in Microsoft Operating system
  • knowledge in Printer Hardware
  • knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
  • knowledge in Ticketing software
  • Office & Office 365 applications
  • hardware
  • peripherals, including printers
  • devices

Awareness of;

  • Directory
  • OS
  • and server hardware and components

IT qualifications may include:

  • Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
  • OEM Maintenance Certification
  • A+ Certification
  • Certified IT Professional (MCITP) certification in desktop area
  • Office Specialist (MOS) certification

  • Mechanical Engineer

    2 weeks ago

    Racine, United States PEAK Technical Staffing USA Full time

    Position/Title: Mechanical Engineer (Industrial/Power Generation)Type: Contract (6 Months+)Location: Racine, WI, US, 53403Senior Mechanical EngineerTravel:

  • Infrastructure & Operations Endpoint Support Engineer

    1 week ago

    Racine, United States Ageatia Global Solutions Full time

    Description: Documented experience in multiple of the following endpoint technologies: SCCM/MECM Administration Group Policy Management Endpoint Security Tools (BeyondTrust a plus) Office 365 Tenant Administration Intune Device Management (Mobile & Windows) JAMF Ability to ensure that incident tickets and outages are responded to and resolved in...

  • Mechanical Designer – Solidworks

    1 day ago

    Racine, United States 1st St. NW Technical Staffing Full time

    Great career opportunity for a Mechanical Designer with a well established heavy machinery manufacturing company located in the Racine/Kenosha area. This will require strong experience using Solidworks. This is an on-site direct opportunity with excellent pay and benefits. Would prefer experience with heavy machinery/equipment (agriculture, automotive,...

  • Senior Packaging Engineer

    3 days ago

    Racine, United States Merz North America Full time

    About the Company:Family owned since 1908 Merz Aesthetics is the world's largest dedicated medical aesthetics business. Choose Merz Aesthetics because it is unique - unique in our relationships with customers, in our products and in the way we treat each other.Senior Engineer that coordinates primary and secondary package design and packaging equipment...

  • Chief Engineering R&D Officer

    3 weeks ago

    Racine, United States Ed Wallach Search Group Full time

    Location: Racine, WI Security Clearance: N/A We are working on a search for a large outdoor products company. Engineering and Research & Development functions. Innovation (Front-End Integration): •Working with the cross functional innovation team oversees the end-to-end product development process, from Gate 1 approval to commercialization, ensuring...

  • Business/Technical Analyst

    1 week ago

    Racine, United States Ageatia Global Solutions Full time

    Description: Under general direction, the Business/Technical Analyst will participate in a specific project on a hybrid Active Directory (AD) environment. The goal of the project is to bring the AD environment into compliance to standard, consolidate processes and socialize the AD processes across the organization. The Business/Technical Analyst will be the...

  • Business/Technical Analyst

    2 days ago

    Racine, United States Ageatia Global Solutions Full time

    Description: Under general direction, the Business/Technical Analyst will participate in a specific project on a hybrid Active Directory (AD) environment. The goal of the project is to bring the AD environment into compliance to standard, consolidate processes and socialize the AD processes across the organization. The Business/Technical Analyst will be the...

  • Technical Accounting Manager

    3 days ago

    Racine, United States CNH Industrial N.V. Full time

    Researches and prepares technical accounting memos to support the resolution of accounting issues and proper handling of new transactions. Monitors U.S. GAAP and SEC developments and leads the adoption of new accounting and disclosure requirements. E Accounting Manager, Accounting, Technical, Manager, Auditor, Manufacturing, Benefits

  • Technical Assembler

    4 weeks ago

    Racine, United States Facility Gateway Critical Services Full time

    **RPI Inc.** **2914 Carlisle Ave.** **Racine, WI 53404** **Job Requirements**: - Attention to detail. - Able to read and understand wiring diagrams. - Ability to read blue prints. - Wiring and cable management skills - Desire to learn. - Ability to show up on time. - Positive attitude - Must work well with others. - Mechanically inclined This will be...

  • Technical Assembler

    3 weeks ago

    Racine, United States Facility Gateway Critical Services Full time

    Job DescriptionJob DescriptionSalary: $16-$20 per hour (time and a half OT)RPI Inc.2914 Carlisle Ave.Racine, WI 53404Job Requirements:Attention to detail.Able to read and understand wiring diagrams.Ability to read blue prints.Wiring and cable management skillsDesire to learn.Ability to show up on time.Positive attitudeMust work well with others.Mechanically...

  • Internship Application Engineering

    1 week ago

    Racine, United States Modine Manufacturing Company Full time

    JOB REQUIREMENTS: Modine Overview: At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our...

  • Internship Application Engineering

    2 days ago

    Racine, United States Modine Manufacturing Company Full time

    JOB REQUIREMENTS: Modine Overview: At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our...

  • Entry-Level Engineer

    1 week ago

    Racine, United States Sterling Engineering Full time

    Ready to start your engineering career and gain hands-on experience in a fast-paced industrial environment? Join us as an Entry-Level Engineer for a 3-month contract, where you'll play a key role in managing Engineering Change Notices (ECNs). This role is ideal for new graduates seeking to build their experience and understand the practical aspects of...

  • Entry-Level Engineer

    2 weeks ago

    Racine, United States Sterling Engineering Full time

    Ready to start your engineering career and gain hands-on experience in a fast-paced industrial environment? Join us as an Entry-Level Engineer for a 3-month contract, where you'll play a key role in managing Engineering Change Notices (ECNs). This role is ideal for new graduates seeking to build their experience and understand the practical aspects of...

  • Entry-Level Engineer

    2 weeks ago

    Racine, United States Sterling Engineering Full time

    Ready to start your engineering career and gain hands-on experience in a fast-paced industrial environment? Join us as an Entry-Level Engineer for a 3-month contract, where you'll play a key role in managing Engineering Change Notices (ECNs). This role is ideal for new graduates seeking to build their experience and understand the practical aspects of...

  • Senior Mechanical Engineer

    3 weeks ago

    Racine, United States SF Staffing Solutions Full time

    65% Engineering Design of mechanical and electro-mechanical components of concrete consolidation/ finishing tools and system Perform analysis and design of rotating machinery Design products and processes that comply with North American and International Safety standards. Provide engineering leadership during the product safety certification process. Specify...

  • Manager - Manufacturing Engineer

    2 weeks ago

    Racine, United States SF Staffing Solutions Full time

    Effective Management of the Manufacturing Engineering Department within budgetary and operational parameters. Effective and timely project management for new product development within the product and product cost parameters of the project. Investigate, analyze, select and implement appropriate new assembly, test and machining technologies to develop and...

  • IT Support Specialist Unlock Your Potential

    1 week ago

    Racine, United States HR Value Partners LLC Full time

    FISCHER USA – Part Time IT Support Specialist Do you have fantastic people skills and a passion for technology? Fischer USA is on the lookout for an individual with an upbeat attitude, excellent communication skills, and outstanding troubleshooting abilities to join our team. As a Part Time IT Support Specialist, you'll be at the heart of our commitment to...

  • IT Support Specialist Unlock Your Potential

    2 days ago

    Racine, United States HR Value Partners LLC Full time

    FISCHER USA – Part Time IT Support Specialist Do you have fantastic people skills and a passion for technology? Fischer USA is on the lookout for an individual with an upbeat attitude, excellent communication skills, and outstanding troubleshooting abilities to join our team. As a Part Time IT Support Specialist, you'll be at the heart of our commitment to...

  • Business Development Manager

    1 week ago

    Racine, United States Modine Manufacturing Company Full time

    JOB REQUIREMENTS: At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need,...