Senior IT Service Desk Specialist

4 weeks ago


Denver, United States Hydrogen Group Full time

Senior IT Service Desk Specialist - Full-Time


Location: Denver, CO (Hybrid)


Salary: $60k-$70k annually


Responsibilities:

· Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex issues / problems.

· Escalation point and liaison between Global Service Desk and Tier 3 support teams.

· Perform Vendor Management duties requiring collaboration with 3rd party vendors outside of the company such as Dell to troubleshoot/fix hardware problems with company equipment

· Partner with T3 teams to perform root cause analysis on raised problem tickets.

· Help mentor, coach and educate Tier 1 Service Desk team members

· Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds)


Must have skills:

· 3+ years in an IT Service Desk support role.

· Experience mentoring, training, or supervising other employees.

· Knowledge of Windows 10/11 and Office 365 applications.

· Knowledge of desktop and laptop hardware (Dell, MAC).

· Strong communication and interpersonal skills.

· Ability to provide tier 1 and tier 2 technical support.



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