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Field Service Technician

4 months ago

Houston, United States Digi Security Systems Full time

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, intrusion detection and fire solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.


Position Overview

We are seeking an experienced Service Technician to join our operations in the Houston, TX area. Rate of pay is dependent on experience, but typically begins at $31/hr. This person will be responsible for performing the most skilled security technician work in the service, troubleshooting, alternation and programming of all security related systems. Service Technicians are service providers who support Digi's internal and external operations by providing custom programming, training, and technical advisement. This individual must have a expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems and at least five (5) years of experience working in the commercial security systems field.

You can apply for this role, and others on our website at digiss.com/jobs


Main Responsibilities:

  • Service: Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems. Additionally train and explain solutions to Partners for future reference.
  • Troubleshooting: Diagnose variable issues on Partner systems and provide accurate diagnostic reports to the Service Coordinator. May require working on a variety of different systems.
  • Programming: Ensures Partner systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs.
  • Networking: Complete high level integration and programming of systems, using both networks and servers.
  • Training: Skillfully train and mentor internal and external partners, ensuring that customers know how to use their installed systems properly, and that Digi technicians are upholding Digi standards at every jobsite.
  • Communication: Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call or project.
  • Documentation: Completes service close out documentation, including Partner meetings/walkthroughs and installation quality pictures. Documents installation quality and completes all required close out documents.


Benefits:

  • 30 hours PTO plus 2 weeks vacation accrual rates
  • 3 weeks vacation accrual rate after first year of employment
  • 7 company-wide paid holidays throughout the year
  • On-call and Travel pay bonuses
  • 401k plan w/corporate matching structure
  • Full health benefits-medical, dental and vision
  • Included life insurance, additional available for purchase
  • Accident/critical illness insurance available for purchase
  • Full set of Hilti tools
  • All hand tools and consumables paid for by company
  • Required training/licensing paid for by company
  • Voluntary professional development opportunities
  • Company laptop, company phone, uniforms and gear
  • Yearly stipend for steel-toed boots and work pants
  • Overtime and bonus pay


Physical Requirements:

  • Ability to lift/move equipment and tools weighing up to 50 lbs.
  • Ability to work from ladders or man lifts at extended heights.
  • Must be able to differentiate colors.
  • Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
  • Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.

You can apply for this role, and others on our website at digiss.com/jobs