Business Analyst

1 month ago


Ann Arbor, United States Optomi Full time

What you'll be doing

• Collaborate with multi-functional stakeholders especially the external & internal service providers to determine the best approach to plan for product features and implement executable plans for the features and products within the Finance & Service Retention portfolio

• Monitoring the service shop inboxes to review and provide guidance to resolve customer requests.

• Learning and facilitating the use of technology-based tools or methodologies to review, design and/or plan the requirements for process change, new products, or new services

• Coordinate with business partners for service & maintenance projects to create requirements and develop plans for the best customer experience

• Provide status updates and reporting metrics to product leadership and contribute towards on-time and on-budget delivery.

• The desired candidate is passionate about technology and comfortable solving and reframing business problems using a design and consulting mindset.


What you bring

• Bachelor's degree (or higher) in Computer Science, Information Systems, Information Technology, Engineering, or related field

• 2-3 years of professional experience in Business Analysis, Product Management, Project Management

• Experience developing and delivering presentations to clients and other stakeholders

• Broad knowledge of modern IT architecture and deployment (e.g., REST, databases, APIs, containers, workflows)

• Proficiency in foundational data analysis and developing analytical models

• Experience evaluating business processes, and requirements, identifying improvement areas, and developing optimization strategies

• Experience in change management projects

• Experience or knowledge of Agile project management

• Capturing and rationalizing requirements from client



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