Client Success Executive

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Dayton, United States Malone Workforce Solutions Full time

Malone is hiring a Client Success Executive Join a fast-growing Do you like to be challenged? Are you a leader who is passionate about your work and not afraid to roll up your sleeves? We invite you to join us Apply today.


Job Summary

The Client Success Executive is the primary liaison between "Company" and its customers for service-based interactions and transactions. As the principal contact and relationship holder for key single and multi-facility accounts, the Client Success Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership.


Responsibilities:

  • Work directly with the Operations management and implementation teams for new customer and product implementation
  • Participate in status update calls and providing input from the client services perspective
  • Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable
  • Assist with the development, implementation, and direction of "companies" programs, policies, procedures, and guidelines to ensure efficiency and compliance
  • Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process
  • Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc.


We are looking for someone with:

Knowledge with:

  • Presentation technology
  • Business and Financial implications of decisions


Skilled In

  • Project Management, Quality Management
  • Microsoft Office (advanced Excel)
  • Supervising a team of Customer Success Representatives


Ability To

  • Proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership
  • Articulate presentation of ideas
  • Learn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer’s inventory is managed properly
  • communicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior management
  • Align work with strategic goals


Background:

  • The ideal candidate will have 4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment.

Malone is an equal opportunity employer

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