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Manager Branch Operations

2 months ago

Nashville, United States CSC ServiceWorks Full time

About CSC Serviceworks:

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States, Canada, and Europe. 


Our Best-in-Class team of 3,000 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.


About the role:

MANAGER BRANCH OPERATIONS OVERVIEW:

CSC Manager Branch Operations can have it all. Be a leader and make it home for life’s moments that matter. You’ll manage a team and execute the general operating objectives set by the Executive Vice President of Operations. You will lead by directing the branch staff in the areas of service, administration of business, warehouse and delivery, installations, and reporting of financial information.

This individual would have full local P&L performance responsibility ensuring that the Branch is maximizing operating efficiencies while supporting local sales initiatives. It’s a dynamic role where you’ll find the challenge of managing a successful team rewarding at a company that supports your success in your career and life.    


As a CSC Manager Branch Operations, you’ll be an important part of what works.


Working with your teams you will lead the Branch and your days may include:

  • Managing the daily activities of the administrative, service, collection, warehouse and delivery staff
  • Managing the execution of standard operating procedures and company policies for all departments
  • Creating annual goals and budgets in order to achieve the financial goals of the branch; monitoring and reporting on the progress throughout the year
  • Managing the security of regional assets including facilities, cash and currency, inventory, vehicles, and machines on location
  • Maintaining and strengthening the relationships with Client Base
  • Following through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
  • Building and retaining a team of Best in Class talent, managing and training on CSC processes, procedures, and client-focused service culture, and goal-setting for the team and individuals.
  • Training your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
  • Supporting growth and development within your team through mentorship, training, and exposure to other services and business functions.


What it means to Be Part of What Works

How we do things at CSC is just as important as what we do. Our values empower every team member to provide the highest level of service to our customers and live their full potential.                                                                                                                                     


Our core values are a part of what differentiates us as Best in Class.

Safety Awareness

Customer Focus

Integrity, Trust, & Respect

Drives Engagement

Teamwork & Collaboration

Follows Through on Commitments


CSC Serviceworks Benefits & Perks:

  • Work Life Balance
  • 75% Employer Paid Medical, Dental, and Vision insurance
  • Year-round Work & Paid Training
  • Company Paid Life insurance
  • 401k with generous Company Match
  • Paid Vacation, Personal Time Off and Holiday Pay
  • Flexible Spending & Health Savings Account
  • Paid employee Referral program
  • Some positions are provided a Company Vehicle, Fuel Card, and Corp Card for all expenses


What we are looking for:

  • Bachelor’s degree in supply chain management, logistics or business administration; and 7-10 years related experience and/or training; or equivalent combination of education and experience.
  • Experience managing a multi-million-dollar, multi-site operation and related P&L; ideally involving service, cash, collections and capital equipment. Experience with route business a plus
  • Significant experience in a related field, such as those involving servicing equipment, field operations and vehicles, parts inventories, etc.
  • Exemplary communication skills (verbal, written and client facing presentation)
  • Experience with safety, security and loss prevention  
  • Full PC literacy including the customer relationship management system (SFDC) and MS office


Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks. 

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status


EOE/AA/M/F/Vets/Disabled