Fragrance Specialist

DIPTYQUE Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.

The Fragrance Specialist will actively contribute to the overall sales, with a focus on fragrance and will support the Store Manager and/or Asst Store Manager across all areas of the business, including training, client experience, merchandising, and operations. As a key Brand Ambassador, ensure Diptyque’s positioning as a true luxury brand by providing high levels of clients’ satisfaction through excellent service.

*This role is paid hourly base + monthly bonus. Our team does not work on commission.

Responsibilities:

• Deliver agreed Fragrance sales goal and KPIs for the store - these KPIs will focus on sales, Fragrance refill and engraving services, AVT, IPT, conversion and CRM
• Inspire and motivate the team by leading by example
• Working with the Store Manager, you must be able to communicate effectively a level of commercial understanding about the store and the fragrance category, and when the store performance dictates, work with the Store Manager to make fact-based recommendations to improve the performance of the fragrance category
• Prepares monthly Fragrance focused presentations in partnership with store management to be shared during monthly store meetings
• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
• Actively contribute to Fragrance training for all team members, both new and on-going training, throughout the employee life cycle
• Ensures fragrance launch training is completed and works with the team to become well-versed, demonstrating the ability to educate and inspire clients
• Be able to be the point of reference for both Clients and colleagues within the fragrance category
• Deal directly and effectively with VIP clients, leads by example in fragrance consultation appointments, achieves VIP appointment sales goals
• Be aware of key competitors and industry trends
• Demonstrate high levels of knowledge about our fragrance and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• Stays informed on the fragrance market as a whole, including comp shopping, services, e-comm, and shares effectively with the team
• Be pro-active in using training tools provided Store Operations
• Responsible for opening and closing check-list
• Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash
• Ensure full knowledge of cash desk procedures and processes
• Be aware of all security and health and safety issues and requirements of the store
• As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
• In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
• Adhere to VM guidelines at all times
• As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
• Be attentive to details and cleanliness of the boutique
• Work with Management to manage maintenance within the store in a timely manner
• Complete general administrative duties as required
• Attend meetings and calls in Store Management team’s absence
• Master POS systems Stock control
• Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
• Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
• Inventory control to include and not limited to delivery processing/replenishment/gift wrapping
• Maintain a clean and organized stockroom

• Requirements and Qualifications Have a passion and previous Fragrance/ Beauty/ Luxury Retail Experience
• Demonstrates a strong understanding of the fragrance market and competitors
• Be assertive, dynamic and always have a “can do” and positive attitude
• Be a team player
• Be sales focused with a proven sales record.
• Have expert client service skills and enjoy interacting confidently with the general public
• Be self-motivated, focused, and pro-active
• Demonstrate good communication skills
• Be expertly groomed at all times as appearance must be able to reflect our company and store