Product Support Specialist

2 weeks ago


City of Industry, United States CivicMinds, Inc Full time

Title: Product Support Specialist

Location: City of Industry, CA (91745)

Type: Fulltime, Direct Hire, Onsite


Position Overview:

Leader in industrial machinery manufacturing, is seeking a Product Support Specialist to deliver exceptional technical support for our products and software to end-users, distributors, and regional sales teams.


Reports to: Customer & Software Support Manager


Key Responsibilities:

  • Technical Support: Offer expert advice on product capabilities and specifications.
  • Customer Assistance: Guide customers, distributors, and sales staff on product applications and troubleshooting.
  • Product Review: Evaluate new products and engineering changes for accuracy.
  • Internal Communication: Collaborate with other departments to stay informed on product advancements.
  • Documentation: Ensure product catalogs and bulletins are accurate and up-to-date.
  • Event Representation: Represent the company at exhibitions and trade shows.
  • Resource Management: Maintain and distribute product manuals and reference materials.
  • Monthly Reporting: Document and report support activities monthly.
  • Training Participation: Attend sales training and product knowledge sessions.
  • Content Creation: Develop Knowledgebase articles and technical documentation.
  • Lead Generation: Identify and forward sales leads to the appropriate departments.
  • Technical Expertise: Demonstrate proficiency in Small Tools and SPC products.


Qualifications:

  • Education: Two-year degree or equivalent education.
  • Experience: Minimum of two years in a technical customer support role.
  • Skills: Strong mechanical and mathematical aptitude.


Additional Information:

  • Travel: Occasional travel to support Field Service and Sales.
  • Work Hours: Full-time, Monday – Friday, 8.5-hour shifts between 7:30 AM – 7:00 PM CST, with a one-hour lunch break.



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