Product Support Specialist
2 weeks ago
Title: Product Support Specialist
Location: City of Industry, CA (91745)
Type: Fulltime, Direct Hire, Onsite
Position Overview:
Leader in industrial machinery manufacturing, is seeking a Product Support Specialist to deliver exceptional technical support for our products and software to end-users, distributors, and regional sales teams.
Reports to: Customer & Software Support Manager
Key Responsibilities:
- Technical Support: Offer expert advice on product capabilities and specifications.
- Customer Assistance: Guide customers, distributors, and sales staff on product applications and troubleshooting.
- Product Review: Evaluate new products and engineering changes for accuracy.
- Internal Communication: Collaborate with other departments to stay informed on product advancements.
- Documentation: Ensure product catalogs and bulletins are accurate and up-to-date.
- Event Representation: Represent the company at exhibitions and trade shows.
- Resource Management: Maintain and distribute product manuals and reference materials.
- Monthly Reporting: Document and report support activities monthly.
- Training Participation: Attend sales training and product knowledge sessions.
- Content Creation: Develop Knowledgebase articles and technical documentation.
- Lead Generation: Identify and forward sales leads to the appropriate departments.
- Technical Expertise: Demonstrate proficiency in Small Tools and SPC products.
Qualifications:
- Education: Two-year degree or equivalent education.
- Experience: Minimum of two years in a technical customer support role.
- Skills: Strong mechanical and mathematical aptitude.
Additional Information:
- Travel: Occasional travel to support Field Service and Sales.
- Work Hours: Full-time, Monday – Friday, 8.5-hour shifts between 7:30 AM – 7:00 PM CST, with a one-hour lunch break.
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