Operations Manager

2 weeks ago

Rio Rancho, United States Kelly Full time

Job Purpose


The Operations Manager is responsible for coordinating the operational support necessary for the BPO program. The Operations Manager will be an individual contributor who will provide the day-to-day support for the account. You will progress and improve work processes and deliver and detail employee training/orientation. In addition, you will develop and maintain work instructions and technological solutions specific to programs. This position has multiple shifts based on time zone coverage and may require extended shift coverage as well as travel to customer sites as required.



Essential Functions

  • Keep in compliance with laws, rules, or regulations applicable to providers of the services
  • Require Kelly Employees to agree in writing to protect the confidentiality of client proprietary information
  • Require Kelly Employees to acknowledge in writing that they have no right to participate in client employee benefit plans
  • Necessitate Kelly employees to follow all rules and policies of the client (e.g., those relating to premises access and security)
  • Manage and supervise staff to ensure service obligations are met; coach, counsel, and conduct performance reviews as necessary
  • Draft and update job descriptions as well as amend checklists, forms, and knowledge-based documents as assigned
  • Provide data analyses and interpretation of performance results and report as necessary; participate in scope related projects as assigned
  • Lead all aspects of work processes for efficient hiring, training, counseling, problem resolution, and resolution of payroll, billing, and expense issues while focusing on process improvements
  • Prepare and deliver presentations and business reviews to internal partners and customers, as agreed upon
  • Manage and schedule resources to achieve the Service Level Objectives defined within the SOW or per the timelines requested by the client
  • Responsible for driving the financial results including P&L

Knowledge and Skills

  • Hardworking with a proven ability to lead, coordinate, and empower a team as well as promote and build relationships with customers
  • Strong problem solving and analytical skills with a solid capability to work efficiently with all levels of management
  • Proficient ability to adapt in a matrix environment of constantly evolving business needs and priorities with a strong attention to detail
  • Communicate adeptly with temporary workers, customer leads, account services staff, Shared Services staff, and other internal/external partners


Requirements


2-3 years business experience in a customer service-related environment; previous experience managing to a P&L operation is a plus


Our Value Proposition


Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.



Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.


Key Benefits

  • Paid Time Off
  • Holidays
  • Sick / Mental Health / Well-Being
  • Floating Holidays / Personal Significance
  • Volunteer Day
  • Healthcare – including Medical, Dental and Vision
  • 401(k) Match
  • Vacation Purchase Program
  • Tuition Reimbursement
  • Health Savings Account / Flexible Spending Accounts
  • Company Provided Life and Disability Insurance
  • Paid Parental Leave
  • Adoption Assistance

  • Energy Management Engineer

    1 week ago

    Rio Rancho, United States Cynet Systems Full time

    Job Description: Candidates will support the certification of our Client NM site to the ISO50001 energy management system. Candidates will engage with CS and Manufacturing partners to analyze energy use, efficiency, and performance across equipment sets to identify improvement opportunities. Performs analysis of operational processes, resource...

  • Production Manager

    3 weeks ago

    Rio Rancho, United States 360 Painting - Rio Rancho Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insurancePaid time offWe Offer:Base Salary + Bonus Opportunity: Performance-based commissions and bonusesGreat Work/Life Balance: No required overtimeTime Off: Paid holidays and accruable vacationFlexible Work Schedule: Can accommodate midweek appointmentsCompany...

  • Director of Quality Management

    2 weeks ago

    Rio Rancho, United States CareerBuilder Full time

    Director of Quality Management - Careers At UNM Sandoval Regional Medical Center Career Opportunities with UNM Sandoval Regional Medical Center Putting You First Careers At UNM Sandoval Regional Medical Center Share with friends! If you are committed to the Values that we hold in high regard - To Serve, Excellence, Quality/Safety, Teamwork and Integrity -...

  • Director of Quality Management

    2 weeks ago

    Rio Rancho, United States UNM Cancer Center Full time

    Director of Quality Management - Careers At UNM Sandoval Regional Medical Center Career Opportunities with UNM Sandoval Regional Medical Center Putting You First Careers At UNM Sandoval Regional Medical Center Share with friends! If you are committed to the Values that we hold in high regard - To Serve, Excellence, Quality/Safety, Teamwork and Integrity -...

  • Entry Level Business Development- Management Opportunities

    6 days ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionAre you ready to embark on a transformative journey into the world of business management and sales? At Triumph Management Group, we're more than just a business management and sales firm – we're a passionate community of professionals dedicated to driving success and innovation. With a track record of excellence and...

  • Engineer: Facilities Mechanical

    2 weeks ago

    Rio Rancho, United States Superbeo Full time

    Job DescriptionJob DescriptionDescription: 100% onsite Laptop will be issued. Do not submit same candidates that were presented prior to JP25614. Energy Management Engineer You will support the certification of our Intel NM site to the ISO50001 energy management system. Looking for expertise in business /energy program analysis as well as engineering...

  • Operations Compliance Manager

    4 days ago

    Rancho Cucamonga, United States Citizens Business Bank Full time

    Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.**GENERAL PURPOSE OF THE JOB**: Under general direction, oversee the Bank’s Operations and Trust Compliance Programs to identify, measure, control and monitor compliance risk. **ESSENTIAL DUTIES AND...

  • Operations Finance Manager

    4 days ago

    Rancho Cucamonga, United States Home HT GmbH Full time

    Welcome to Bradshaw Home, where innovation meets everyday living. As a leading force in the housewares and kitchenware industry, we take pride in crafting products that elevate the ordinary into the extraordinary. At Bradshaw Home, we believe in the power of thoughtful design and quality craftsmanship to enhance the daily experiences of our customers. With a...

  • Operations Finance Manager

    7 days ago

    Rancho Cucamonga, United States Home HT GmbH Full time

    Welcome to Bradshaw Home, where innovation meets everyday living. As a leading force in the housewares and kitchenware industry, we take pride in crafting products that elevate the ordinary into the extraordinary. At Bradshaw Home, we believe in the power of thoughtful design and quality craftsmanship to enhance the daily experiences of our customers.With a...

  • RN Pain PRN

    6 hours ago

    Rio Rancho, United States United Surgical Partners Full time

    RN - Pain Management Presbyterian Rust is looking for a top-performer to join our team as a Pain Management Circulating RN. We are looking to add a PRN RN who is a team player to our Pain Management department. We need someone who has good energy, enjoys customer service and performs well with minimal supervision. If this is you, we would encourage you to...

  • Retail Sales Associate w Food Service

    2 weeks ago

    Rio Rancho, United States Delek US Full time

    Retail Sales Associate w Food Service (Rio Rancho, NM- Store# 51724) Location: Rio Rancho, NM, US, 87124 **JOB SUMMARY** Responsible for on-going activities related to the successful operation of a retail store that has a restaurant/food preparation area. Engages in food prep activities. Ensures inventory is stocked, and maintains the cleanliness of the...

  • Control Systems Commissioning Engineer

    2 weeks ago

    Rio Rancho, United States Liberty Personnel Services, Inc. Full time

    Electrical Control Systems Commissioning Engineer Commissioning Engineer Needed - Global Leader in I&C Construction and Automation Controls Engineering. We are seeking a Commissioning Engineer to ensure the safe and successful start-up and commissioning of our projects. In this role, you will coordinate with sub-contractors and vendors, maintain the...

  • Business Operations Manager

    4 days ago

    Rancho Cordova, United States Solidigm Full time

    Company DescriptionJoin a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a...

  • Business Operations Manager

    4 days ago

    Rancho Cordova, United States Solidigm Full time

    Company DescriptionJoin a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a...

  • Demand Planner

    2 weeks ago

    Rio Rancho, New Mexico, United States Sonos Full time

    The Regional Demand Planner is responsible for the Sales and Operations (S&OP) Governance for specific accounts and or countries within the region.The role is heavy on Demand Planning with deliverables including timely forecastsubmission, forecast accuracy, channel inventory management, collaborative forecasting and monthly/weekly business reporting &...

  • Construction Coordinator

    2 weeks ago

    Rio Rancho, United States AM Technical Solutions Full time

    Job DescriptionJob DescriptionAMTS is looking for semiconductor experienced Construction Coordinators (CC) to join our semiconductor project in Rio Rancho, NM!The CC will be responsible to lead, coordinate, and set-up project construction related activities, focus the trades on the activity, commit them to the activity, bind them to that commitment, and...

  • Retail Sales Associate w Food Service

    3 weeks ago

    Rio Rancho, United States Delek US Holdings Full time

    JOB SUMMARY Responsible for on-going activities related to the successful operation of a retail store that has a restaurant/food preparation area. Engages in food prep activities. Ensures inventory is stocked, and maintains the cleanliness of the store. Provides customer service and engages in financial transactions. While this job description aims to...

  • RMA Logistics Operations Manager

    2 days ago

    Rancho Cordova, United States Solidigm Full time

    Company DescriptionJoin a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a...

  • Entry Level Customer Support Representative

    2 weeks ago

    Rio Rancho, United States Triumph Management Company Full time

    We are looking to bring on an industrious, charismatic Entry Level Customer Support Representative and join a highly talented, growth-motivated team. You will be instrumental in driving new traffic to the brand and an essential element of our success. As the Entry Level Customer Support Representative, you will make outbound field calls to a designated...

  • Entry Level Associate

    6 days ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionTriumph Management Group is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As an Entry Level Associate, you will play a crucial role in building and...