Operations Compliance Manager

2 weeks ago

Rancho Cucamonga, United States Citizens Business Bank Full time

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.**GENERAL PURPOSE OF THE JOB**:
Under general direction, oversee the Bank’s Operations and Trust Compliance Programs to identify, measure, control and monitor compliance risk.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Oversees and controls all aspects of the Bank’s Deposit/Operations and Trust Compliance Programs. Establish, review and monitor the Bank’s system of internal controls for ensuring bank-wide compliance.
- Ensures that compliance processes are built around the four pillars of: Program development, Supervision, Training and Independent testing/Monitoring.
- Serves as the Bank’s Privacy Officer and oversees the Bank’s Privacy Policy/Procedure/Program.
- Presents monthly and periodic reports to the Board of Directors concerning compliance requirements.
- Advises management regarding changes in deposit and trust compliance laws and regulations.
- Maintains proficient knowledge of regulatory and related laws as they pertain to Deposit Operations and Trust compliance focus areas.
- Develops and maintains compliance monitoring programs, to ensure compliance with regulatory requirements and the adequacy of internal compliance processes.
- Analyzes examination and audit reports to identify compliance issues requiring corrective action and oversees all corrective actions relating to areas of responsibility.
- Assists and interfaces with examiners/auditors during regulatory exams and internal audits.
- Makes recommendations concerning operating procedures, processes and methods for improved efficiency and risk reduction to meet the objectives of the Bank’s Compliance Management Program.
- Establishes compliance policies, procedures, corporate governance and reporting frameworks improving accountability and transparency.
- Works with management and product development teams on operational and marketing planning activities to ensure compliance with applicable laws and regulations for new and revised deposit products and services.
- Maintains awareness of Bank goals, regulatory and legislative developments, and industry trends; serves as a compliance resource to business units.
- Serves as a member of the Management Risk Compliance Committee, Management Compliance Committee, Corporate Information Security Committee and other working committees as applicable.
- Reviews and approves advertisements, brochures, lobby notices, signs, and other promotional marketing material to ensure compliance with regulations.
- Monitors and provides guidance to Center and Department Managers in resolving customer complaints related to operations and trust compliance matters.
- Oversees, tracks and manages the Bank’s Complaint Program in accordance with the Bank’s Complaint Policy and Procedure directives.
- Maintains and manages the Bank’s Compliance Training Program.
- Performs the usual management responsibility relating to human resources activities, including staffing, performance appraisals, salary recommendations, coaching, training and staff development.
- Performs other tasks as assigned by the Chief Risk Officer.

**SUPERVISORY RESPONSIBILITIES**:
This position supervises one exempt officer and three non-exempt associates.

**QUALIFICATIONS**:
**To perform this job successfully, an individual must have a thorough knowledge of operational functions, systems, procedures, various products and services and applicable Federal and State Regulations. Strong organizational, managerial and project management skills are essential. Must have an ability to deal effectively with numerous and conflicting priorities. Must also have a great desire to improve the immediate department, as well as other departments, within the Bank by identifying “best practices”, creating improved procedures, policies and practices for the betterment of the Bank.**:
**EDUCATION AND/OR EXPERIENCE**:
Bachelor's degree (B. A.) from four-year college or university; or three to five years’ related experience in risk management and compliance roles and/or training; or equivalent combination of education and experience. Have held Compliance Manager or other senior compliance management positions of increasing responsibilities in small to medium sized banking institutions.

**LANGUAGE SKILLS**:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of associates, managers, customers, and vendors.

**MATHEMATICAL SKILLS**:
**REASONING ABILITY**:
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract

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