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UKG Kronos Application Analyst

2 months ago

Seattle, United States iMatch Technical Services Full time

Job Title: UKG Kronos Application Analyst

Employment Type: Contract

Duration: 6-12 months with potential to convert

Benefits Offered: Standard contractor benefits during the contract period if necessary

Location: Prefer onsite in Seattle, WA 1-2 days/week but open to fully remote

Work Auth: Unable to sponsor visas. Must be permanent US resident or US Citizen to convert to FTE.

Application Analyst (UKG) Job Description

Primarily responsible for supporting all aspects of the UKG Pro Workforce Management (fka UKG Dimensions) cloud application in support of business operations. Provides technical application support, troubleshooting, systems change management, and training of users. Leads design, testing, process development, and end-to-end configuration. Serves as the primary technical expert for the UKG system and leads configuration. Supports the Application Manager in preparing data for business proposals related to application functionality and changes. As time allows, will provide systems support for other business applications (PeopleSoft, Concur, Censeo, Blackline etc.)

Responsibilities:

  • Collaborate with operational end-users and project stakeholders to collect and interpret business requirements, write functional specifications, identify possible system enhancements, document needs, find alternatives and determine functionality to meet those requirements.
  • Designs system configuration builds and tests system functionality, leading all testing efforts to ensure release deadlines are met and the system functions as intended.
  • Responsible for developing and running test scripts related to specific areas for validating changes to the system, including the development of appropriate test conditions, and validating results.
  • Provide functional services by acting as subject matter expert and providing input on best practices, options, risks, and impacts to other processes and systems.
  • Manages application functionality including identifying and performing appropriate audits, supports payroll processing, and performs regular system maintenance.
  • Identifies and helps to implement workarounds for gaps between business needs and system capabilities.
  • Provide tier II technical support, responding to, and resolving day to day production issues in a timely manner, troubleshoots solutions, escalating when needed to the Applications Manager and working with the vendor's technical team to resolve; serves as the technical point of contact.
  • Identifies improvements to current system configuration, including determining the root causes of problems and solutions designed to eliminate manual work.
  • Manages and opens tickets with vendor on technical issues.
  • Responsible for all system documentation including documented requirements and configuration guides.
  • Collaborates with other areas of the business in support of the system, such as HRIS, Facilities, Finance, LMS, etc.
  • Serves as a subject matter expert on clinic scheduling, maintaining an active knowledge of scheduling practices across the clinic.
  • Supports management of training for system, working with LMS team to ensure appropriate assignment of training. Creates and updates training materials as needed.
  • Provides training to end-users from all levels of the organization.
  • Remains up to date on future UKG enhancements and opportunities.
  • Work in partnership with developers to leverage the application to maximum potential and efficiency.
  • Help implement new processes and create reports.
  • Participate in design discussions regarding implementations and upgrades.
  • Meet deadlines and exceed goals in high-pressure situations.

Qualifications:

  • Bachelor’s degree in computer science, information systems, business, or another related field plus 3 years of relevant experience OR 6 years of equivalent experience.
  • Minimum 3 years' experience gathering and documenting requirements for system configuration.
  • Minimum 1-2 years of systems or business analysis experience.
  • Minimum 2 years' experience working with Time and Attendance and Scheduling systems.
  • Strong Pro Workforce Management knowledge and configuration expertise.
  • Strong analytical skills and ability to solve complex problems.
  • High degree of organization focused on continual documentation of processes and information, ensuring the continuation of knowledge and support of the system.
  • Ability to quickly learn system processes and understand system dependencies.
  • Experience training end users on new technical systems.
  • Successful candidate will have demonstrated ability to work well with individuals from all levels of the organization and at different technical skill levels.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and ability to help end-users through difficult learning processes.
  • Flexibility in work schedule to accommodate system releases and troubleshooting of issues.
  • Experience in gathering requirements, conducting fit/gap sessions, performing system configuration, and documenting business processes.
  • Must be self-motivated, able to learn quickly, work independently or with a team, and be flexible.
  • Basic understanding of configuration options, workflow methodologies, and reporting.
  • Experience troubleshooting application functionality.
  • Strong meeting facilitation and interpersonal skills to effectively communicate with cross-functional teams.
  • Builds confidence and trust with business customers.
  • Follow through on all assignments, take ownership of customer issues, and efficiently manages workload, with timely and appropriate updates.
  • Follows best practices regarding standardization, consistent versioning, and naming conventions, documentation, and change management practices.

Preferred Qualifications:

  • 1-2 years supporting an ERP, FMS, HRIS, or SCM application.
  • Experience in full lifecycle implementations or upgrades.
  • Understanding and experience with PeopleSoft, Concur, Censeo, Contracts+ or Lightspeed.
  • Application support in a healthcare and/or medical or scientific research environment.
  • Functional accounting and/or payroll knowledge.
  • Experience with clinical scheduling.
  • Experience in different cloud-based technical architectures (IaaS, SaaS, PaaS).
  • Experience working with integrated systems like PeopleSoft FMS, Kronos, Workday, Censeo (SCM), Concur, Blackline or integrations from Epic.